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The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment is known as _____. A. task identity B. task orientation C. job s... atisfaction D. job performance E. organizational commitment - ✔✔D _____ includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. A. Task performance B. Citizenship behavior C. Counterproductive behavior D. Job orientation E. Organizational commitment - ✔✔A The explicit obligations that an employee must fulfill to receive compensation and continued employment are referred to as _____. A. job orientation B. citizenship behavior C. organizational commitment D. task performance E. counterproductive behavior - ✔✔D Charles finds an advertisement for an accountant's position at a local office. The advertisement mentions preparing, examining, and analyzing accounting records for accuracy and completeness as job responsibilities of the accountant's position. These job descriptions typically refer to: A. comprehension skills. B. task performance. C. counterproductive behavior. D. citizenship behaviors. E. organizational commitment. - ✔✔B _____ involves well-known responses to normal job demands that occur in a predictable way. A. Job enhancement B. Adaptive task performance C. Counterproductive behavior D. Routine task performance E. Citizenship behavior - ✔✔D Paul, a ticket collector, performs his duty robotically every day. This refers to: _____. A. sportsmanship B. adaptive task performance C. routine task performance D. counterproductive behavior E. citizenship behavior - ✔✔C _____ involves employee responses to job demands that are novel, unusual, or unpredictable. A. Job dissonance B. Adaptive task performance C. Counterproductive behavior D. Routine task performance E. Citizenship behavior - ✔✔B For a kindergarten teacher, assisting her students out of a smoke-filled elementary school is an example of _____. A. citizenship behavior B. routine task performance C. job dissonance D. counterproductive behavior E. adaptive task performance - ✔✔E Adaptability involves all of the following EXCEPT: A. handling work stress. B. solving problems creatively. C. handling emergencies. D. performing daily routine work. E. responding to unpredictable demands. - ✔✔D Which of the following behaviors involved in adaptability deals with anticipating change in the work demands and searching for and participating in assignments or training to prepare for these changes? A. Handling work stress B. Solving problems creatively C. Dealing with uncertain and unpredictable work situations D. Learning work tasks, technologies, and work situations E. Demonstrating interpersonal adaptability - ✔✔D Riya has become famous creating new styles in women's formal wear. Her assistants copy the patterns created by Riya, cut cloth pieces and sew them into garments that look like Riya's creations. The work done by Riya is a type of _____ whereas the work done by her assistants is a type of _____. A. routine task performance; creative task performance B. creative task performance; counterproductive behavior C. citizenship behaviors; counterproductive behavior D. counterproductive behavior; creative task performance E. creative task performance; routine task performance - ✔✔E Which of the following is wrong about job analysis? A. The first step in job analysis is to generate a list of all job activities. B. A subject matter expert is consulted regarding the frequency and importance of all job activities. C. Each activity is rated by subject matter experts, according to things like importance and frequency of the activity. D. Activities with the lowest ratings are used to define job responsibilities. E. Job analysis is used by many organizations to identify task performance behaviors. - ✔✔D The electronic government database used to identify the set of behaviors needed to define task performance is known as the: A. behaviorally anchored ratings scale network. B. employment analysis network. C. occupational information network. D. task performance analysis network. E. job responsibilities network. - ✔✔C Which of the following statements about the O*NET is false? A. It captures the "numerous small decisions" that separate the most effective organizations from their competitors. B. It is an online database. C. It is involved in figuring out the important tasks for a given job. D. It includes the characteristics of most jobs in terms of tasks. E. It includes the required knowledge, skills, and abilities to perform a task. - ✔✔A _____ is defined as voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. A. Creative task performance. B. Adaptive task performance. C. Counterproductive behavior. D. Citizenship behavior. E. Routine task performance. - ✔✔D Citizenship behaviors can be divided into the two main categories of: A. intrapersonal and organizational. B. interpersonal and intrapersonal. C. organizational and political. D. interpersonal and political. E. interpersonal and organizational. - ✔✔E Which of the following behaviors benefits coworkers and colleagues and involves assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations? A. Intrapersonal citizenship behavior B. Interpersonal citizenship behavior C. Organizational citizenship behavior D. Production citizenship behavior E. Political citizenship behavior - ✔✔B Interpersonal citizenship behaviors consist of all the following EXCEPT: A. helping. B. courtesy. C. sportsmanship. D. boosterism. E. respect for others. - ✔✔D Interpersonal citizenship behavior includes: A. voice. B. civic virtue. C. sportsmanship. D. boosterism. E. secrecy. - ✔✔C Don always maintains a good attitude with coworkers even when the department goes through tough times. Don's behavior is an example of: A. helping. B. courtesy. C. sportsmanship. D. civic virtue. E. boosterism. - ✔✔C Which of the following is false about interpersonal behavior? A. A team whose members have good interpersonal behavior is likely to have a positive team atmosphere. B. Interpersonal behavior is most important when employees work in small groups. C. Interpersonal behavior is most important when employees work in large groups. D. Behaviors that commonly fall under the "teamwork" heading are examples of interpersonal behavior. E. Team members with good interpersonal behavior tend to work toward achieving common goals. - ✔✔B Which of the following is an organizational citizenship behavior? A. Civic virtue B. Courtesy C. Representing self-interests in a positive way to the public D. Sportsmanship E. Behaviors that benefit employees with excess workloads - ✔✔A Some people react to bad rules or policies by constructively trying to change them, instead of passively complaining about them. This positive characteristic refers to: A. helping. B. sportsmanship. C. voice. D. civic virtue. E. boosterism. - ✔✔C Natalie, Rose, and Charlet contribute most directly to the business goals of the Healthy White clinic through their: A. creative task performance. B. routine task performance. C. interpersonal task performance. D. intrapersonal task performance. E. adaptive task performance. - ✔✔B Dr. Doris contributes most directly to the business goals of the Family Dentistry through: A. creative task performance. B. routine task performance. C. interpersonal task performance. D. intrapersonal task performance. E. adaptive task performance. - ✔✔E The three hygienists' interact with one another in a manner that reflects high levels of _____. A. boosterism B. interpersonal citizenship behavior C. routine task performance D. adaptive task performance E. centralized behavior - ✔✔B Natalie's acts of attending events on behalf of Healthy White, keeping abreast of dental regulations and business-related news during her personal time refers to: A. counterproductive behavior. B. boosterism. C. civic virtue. D. sportsmanship. E. voice. - ✔✔C Charlet represents the organization in a positive way when out in public, away from the office, and away from work. What is she exhibiting? A. Voice B. Feminism C. Civic virtue D. Boosterism E. Political deviance - ✔✔D Delux Services was celebrating its operations in over 17 countries. Linda, a junior HR assistant, was disinterested in attending this celebratory event. The senior HR managers overheard Linda asking her friends the reason for this party. Back at the office, after a review, it was found that Linda never attended any of the meetings with the local business heads. Her lack of interest and knowledge about the company would make her someone who displays _____. A. high self-esteem B. low civic virtue C. "A" player characteristics D. wasting resources E. positive boosterism - ✔✔B James is a junior level manager with the Palm Green Hotels. He is also a freelance journalist for a local travel magazine. James keeps himself updated with news about his company and always features the hotel in his weekly columns. He promotes his hotel to such an extent that the number of visitors to the hotel have considerably increased. Which of the following characteristics does James portray? A. Edginess B. Political deviance C. Sportsmanship D. Civic virtue E. Boosterism - ✔✔E Employee behaviors that intentionally hinder organizational goal accomplishment are referred to as: A. mistaken errors. B. omissions. C. erroneous identities. D. counterproductive behavior. E. counteractive mistakes. - ✔✔D Which of the following is a type of serious interpersonal counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Gossiping E. Wasting resources - ✔✔B Which of the following is a minor organizational counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Gossiping E. Wasting resources - ✔✔E Which of the following is a serious organizational counterproductive behavior? A. Incivility B. Wasting resources C. Gossiping D. Sabotage E. Substance abuse - ✔✔D Which of the following behaviors is a type of minor interpersonal counterproductive behavior? A. Sabotage B. Harassment C. Incivility D. Substance abuse E. Theft - ✔✔C Behaviors that intentionally harm the organization's assets and possessions are referred to as: A. production deviance. B. political deviance. C. property deviance. D. personal aggression. E. organizational aggression. - ✔✔C All of the following are forms of counterproductive behaviors EXCEPT: A. political deviance. B. personal aggression. C. property deviance. D. production deviance. E. aggressive training. - ✔✔E Which of the following behaviors is a type of production deviance? A. Wasting resources and substance abuse B. Sabotage and theft C. Gossiping and incivility D. Harassment and abuse E. Interpersonal and organizational behaviors - ✔✔A Property deviance includes _____. A. interpersonal and organizational behaviors B. sabotage and theft C. gossiping and incivility D. harassment and abuse E. wasting resources and substance abuse - ✔✔E Behaviors that intentionally disadvantage other individuals rather than the larger organization are referred to as _____. A. property deviance B. organizational aggression C. wasting resources D. personal aggression E. political deviance - ✔✔E Which of the following behaviors are forms of production deviance? A. Wasting resources and substance abuse B. Sabotage and theft C. Gossiping and incivility D. Harassment and abuse E. Interpersonal and organizational behaviors - ✔✔A Behaviors that focus specifically on reducing the efficiency of work output are known as _____. A. political deviance B. property deviance C. personal aggression D. political aggression E. production deviance - ✔✔E _____ is the most common form of production deviance. A. Theft B. Incivility C. Wasting resources D. Sabotage E. Harassment - ✔✔C _____ represents communication that is rude, impolite, discourteous, and lacking in good manners. A. Abuse B. Incivility C. Harassment D. Property deviance E. Gossiping - ✔✔B Behavior that involves verbal hostility and physical altercations directed toward other employees is referred to as _____. A. boosterism B. incivility C. personal aggression D. sabotage E. political deviance - ✔✔C Which of the following occurs when employees are subjected to unwanted physical contact or verbal remarks from a colleague? A. Harassment B. Abuse C. Incivility D. Production deviance E. Boosterism - ✔✔A Which of the following occurs when an employee is assaulted or endangered such that physical and psychological injuries may occur? A. Boosterism B. Sabotage C. Incivility D. Abuse E. Gossiping - ✔✔D Which of the following is false about counterproductive behaviors? A. People who engage in one form of counterproductive behavior also tend to engage in other forms of counterproductive behavior. B. Counterproductive behavior is relevant to any job. C. There is a strong positive correlation between task performance and counterproductive behavior. D. Counterproductive behaviors tend to represent a pattern of behavior rather than isolated incidents. E. Sometimes the best task performers are the ones who can best get away with counterproductive actions. - ✔✔C There is _____ correlation between task performance and counterproductive behavior. A. a weak negative B. a weak positive C. a strong negative D. a strong positive E. no - ✔✔A Historically, research on OB has focused on the _____ aspects of job performance. A. educational B. knowledge C. learning D. physical E. theoretical - ✔✔D Which of the following statements about knowledge work is false? A. By the early 1990s, the majority of new jobs required employees to apply analytical knowledge acquired through formal education and continuous learning. B. The tools used to do knowledge work change quickly. C. Statistics from the U.S. Department of Labor confirm the rise of knowledge work. D. Jobs involving cognitive activity are becoming more prevalent than jobs involving physical activity. E. Knowledge work tends to be less fluid and dynamic in nature than physical work. - ✔✔E Which of the following represents the bulk of the service job growth in the United States? A. Maintenance workers B. Repair sheet metal workers C. Retail salespersons D. Construction industry laborers E. Production jobs - ✔✔C Which of the following statements about management by objectives (MBO) is false? A. It is a management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals. B. Employee involvement is high in MBO. C. It is a set of mutually agreed-upon objectives that are measurable and specific. D. It is best suited for managing the performance of employees who work in contexts in which subjective measures of performance can be quantified. E. Employee performance can be gauged by referring to the degree to which the employee achieves results that are consistent with the objectives. - ✔✔D Which of the following performance appraisal systems refers to a philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals? A. Behaviorally anchored rating scales B. Management by objectives C. 360 degree feedback D. Benchmarking E. Behavioral observation scales - ✔✔B The management technique that assesses an employee's performance by directly assessing job performance behaviors is known as _____ A. behaviorally anchored rating scales. B. management by objectives. C. 360 degree feedback. D. behaviorally applicable rating scales. E. 180 degree feedback. - ✔✔B The _____ approach uses critical incidents to create a measure that can be used to evaluate employee performance. A. management by objectives B. 360 degree feedback C. behaviorally anchored rating scales D. benchmarking E. behavioral observation scales - ✔✔C The short descriptions of effective and ineffective behaviors used to create an employee performance measurement instrument that managers can use to evaluate employee behavior are referred to as _____. A. 360 degree feedback B. management by objectives C. critical incidents D. descriptive events E. favorable incidents - ✔✔C The _____ approach involves collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors. A. behaviorally anchored rating scales B. management by objectives C. 360 degree feedback D. behavioral observation scales E. benchmarking - ✔✔C Which of the following is NOT an element of GE leadership according to Jack Welch's vitality curve? A. High energy levels B. The edge to make tough yes-and-no decisions. C. Ability to energize others D. Desire to emulate E. Ability to consistently execute and deliver on their promise - ✔✔D Mark, who is the HR manager at People's Pulse, wants to incorporate a new method of performance appraisal. He wants to introduce a system that clearly differentiates the good performers from the average and low performers. During the same period, the company is thinking about reducing its workforce because of financial constraints. The appraisal method should help management link employee performance to their compensation and retention level. Mark is looking for a method that would clearly state whom to fire and whom not to. Which of the following approaches should he adopt? A. Linear graph B. Behaviorally anchored rating scales C. Forced ranking D. Social networking systems E. Up-down approach - ✔✔C Which of the following about the forced ranking method is false? A. It is based on Jack Welch's vitality curve. B. It compels managers to rank all of their people into one of three categories: the top 20 percent (A players), the vital middle 70 percent (B players), or the bottom 10 percent (C players). C. The B players are to be developed as better managers. D. Employees may become hypercompetitive with one another to avoid finding themselves in a lower category. E. The B players possess the four E's of GE Leadership. - ✔✔E Captive Minds, an entrepreneurial organization, started a monthly "Lecture Day." The journal is dedicated to the aspiring businessmen to put forth their business ideas in an open forum. Feedback is given through the company website, which can be viewed by all employees. Colleagues, managers, and peers can give their constructive feedback without revealing their identity. The employees welcomed this idea as they were able to give feedback without hurting anyone's ego. Which of the following systems has the management successfully implemented? A. Forced ranking method B. Social networking system C. Behaviorally anchored rating scale D. Citizenship system E. Task performance system - ✔✔B Which of the following is a "neglect" withdrawal behavior? A. Tardiness B. Missing meetings C. Looking busy D. moonlighting E. Absenteeism - ✔✔C **** - ✔✔I have a majority of the correct answers but got a few of them wrong and am just pointing out the ones I personally got wrong so you can avoid that answer when you answer you quiz/homework As a team leader for C & C Engineering, Colin needs to choose the best possible candidate to head up a sensitive project. The client had worked with another engineering firm whose inexperience resulted in structural defects that need to be corrected, and now they have brought the project to Colin's firm. They want someone who can get up to speed on the project quickly and make sound decisions on the job. With little room for error, Colin's best choice for project manager would be - ✔✔Roland, who experienced a number of failures early in his career two decades ago, but went back to school and set out to learn his trade from the bottom up, taking on new and different projects along the way. Soon after becoming the new manager of operations at the Cooper Motors, a local car dealership, Finn discovers that employees are coming in late to work, taking long breaks, and behaving unprofessionally while on the job. After considering the situation, he introduces a new set of guidelines, along with contingencies of reinforcement. Those who show up on time, do not exceed their allotted break schedules, and show themselves behaving professionally at all times while on duty during the next month will enjoy a steak dinner, courtesy of management. Those who fail to meet the requirements, on the other hand, will be invited to stay late for three nights in a row and attend an unpaid training session. The contingencies Finn is planning to implement—the steak dinner on the one hand and the unpaid training sessions on the other—are, respectively, - ✔✔positive reinforcement and punishment. Jerry and his brother Joe both work in manufacturing plants, but Jerry gets a regular paycheck, whereas Joe is paid according to the number of items he produces. The difference between the way that Jerry gets paid and the way Joe gets paid is the difference between ______ schedules. - ✔✔fixed interval and fixed ratio Brad is widely acknowledged as one of the best sales trainers in the real estate business. He has often been described as having an intuitive grasp not only of real estate sales techniques, but also of the methods for teaching them. One day after a seminar, a new trainee named Tiffany approaches him and asks him to teach her how to do what he does. Brad mentions to Tiffany that, though he would love to teach her, he just can't. Brad was - ✔✔right, because what he does is based on experience and his personal qualities, and is probably not something he could teach someone else how to do, even if he wanted to. Denise is a freelance writer who works with a number of clients. She used to charge by the hour, but she has now switched to charging by the page. In other words, she has moved from a ______ schedule. - ✔✔fixed interval to a fixed ratio The leadership at Morgan Industrial Chemicals has been confronted with a crisis: someone incorrectly filed a purchase order from a key client, thus resulting in a shipment of the wrong materials. Not knowing this, the client proceeded to make use of the chemicals—with disastrous results. This has never happened to the company before, and although they have procedures for addressing various contingencies, the situation at hand requires quick thinking. The task of addressing the problem has fallen to Beth, who is an experienced manager, and she readily comes up with a solution. However, at first glance her idea sounds counterintuitive, and she needs the immediate support of her entire team to get behind her idea quickly. Therefore she should - ✔✔explain the situation, present her solution and reasoning, point out what the team should be on the lookout for, and invite feedback from team members. The senator was having trouble getting support for his pet piece of legislation, called The Omnibus Tax Increase Act. After soliciting input from his staff, he renamed it An Act to Protect the American Way of Life. Suddenly, public opinion was on his side, and he soon had the votes he needed. The reason lies in a decision-making bias known as - ✔✔framing Kate's firm does marketing research studies for film production companies, and this week they showed carefully selected test audiences a soon-to-be released blockbuster called Love, Explosions, and Laughter. Afterward they presented participants with a series of questions, including one that asked them to rate their favorite movie of all time. Production company executives were thrilled to see that viewers rated Love, Explosions, and Laughter higher than such classics as Citizen Kane and The Wizard of Oz, but most likely the reason for this was a decision-making bias known as - ✔✔***idk but it is NOT representiveness One of Val's biggest challenges as the leader of a sales team is getting team members to fill out and file their paperwork properly at the end of the day. He has tried in a number of ways to get them to comply, but nothing seems to work. He does know that no one likes to lead the daily sales meeting, which is a task that revolves among the team members on a regular basis, and that gives him an idea. The best way to achieve the result he desires is to announce that employees who - ✔✔file their paperwork correctly and on time five days in a row will be exempted from leading the sales meeting the next time their turn comes around. When a worker comes late to the work site, others are likely to make an external attribution under [Show More]

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