Operations Management > eBook-PDF > [eBook] [PDF] Operations and Supply Chain Management, 10th Edition By Bernard Taylor, Roberta Russe (All)

Cover About the Authors Preface CHAPTER 1: Introduction to Operations and Supply Chain Management Run Faster, Jump Higher The Operations Function The Evolution of Operations and Supply Chain Man... agement Globalization Productivity and Competitiveness Strategy and Operations Organization of This Text Learning Objectives of This Course Summary Key Terms Questions Problems Case Problems References SUPPLEMENT TO CHAPTER 1: Operational Decision-Making Tools: Decision Analysis Decision Analysis With and Without Probabilities Summary Key Terms Key Formulas Solved Problems Problems Case Problems References CHAPTER 2: Quality Management Quality and Value in Athletic Shoes What Is Quality? Quality Management System Quality Tools Customers and Employees in Quality Management Quality in Services Six Sigma Quality Costs and Productivity Quality Awards ISO 9000 Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 3: Statistical Process Control Quality Control in Athletic Shoe Manufacturing The Basics of Statistical Process Control Control Charts for Attributes Control Charts for Variables Control Chart Patterns SPC with Excel and OM Tools Process Capability Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References SUPPLEMENT TO CHAPTER 3: Operational Decision-Making Tools: Acceptance Sampling Single-Sample Attribute Plan Average Outgoing Quality Double- and Multiple-Sampling Plans Summary Key Terms Solved Problems Questions Problems CHAPTER 4: Product Design Nike’s Flyknit The Design Process Rapid Prototyping and Concurrent Design Technology in Design Design Quality Reviews Design for Environment Quality Function Deployment Design for Robustness Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 5: Service Design Customization and the Retail Experience The Service Economy Characteristics of Services The Service Design Process Tools for Service Design Waiting Line Analysis for Service Improvement Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 6: Processes and Technology Adidas’s Boost Technology Process Planning Process Analysis Process Innovation Technology Decisions Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 7: Capacity and Facilities Design Adidas’s Speedfactories Capacity Planning Facilities Basic Layouts Designing Process Layouts Designing Service Layouts Designing Product Layouts Hybrid Layouts Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References SUPPLEMENT TO CHAPTER 7: Operational Decision-Making Tools: Facility Location Models Types of Facilities Location-Analysis Techniques Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 8: Human Resources A Commitment to Worker Sustainability in the Athletic Shoe Industry Employees Human Resources and Quality Management The Changing Nature of Human Resource Management Contemporary Trends in Human Resource Management Managing Diversity in the Workplace Job Design Job Analysis Learning Curves Summary Key Terms Key Formula Solved Problem Questions Problems Case Problem References SUPPLEMENT TO CHAPTER 8: Operational Decision-Making Tools: Work Measurement Time Studies Work Sampling Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problem References CHAPTER 9: Project Management Innovative Sustainable Projects in the Athletic Shoe Industry Project Planning Global Cultural and Diversity Issues in Project Management Project Scheduling and Control CPM/PERT Probabilistic Activity Times Microsoft Project Project Crashing and Time-Cost Trade-Off Summary Key Terms Key Formulas Solved Problem Questions Problems Case Problems References CHAPTER 10: Supply Chain Management Strategy and Design Athletic Shoe Supply Chain Strategy at Nike Supply Chains The Management of Supply Chains Supply Chain Sustainability Information Technology: A Supply Chain Enabler Supply Chain Integration Measuring Supply Chain Performance Summary Key Terms Key Formulas Solved Problem Questions Problems Case Problem References CHAPTER 11: Global Supply Chain Procurement and Distribution Adidas’s Global Supply Chain Innovations Procurement E-Procurement Distribution Transportation The Global Supply Chain Key Terms Questions Case Problem SUPPLEMENT TO CHAPTER 11: Operational Decision-Making Tools: Transportation and Transshipment Models The Transportation Model The Transshipment Model Summary Key Terms Solved Problem Problems Case Problems References CHAPTER 12: Forecasting Forecasting the Global Athletic Shoe Market The Strategic Role of Forecasting in Supply Chain Management Components of Forecasting Demand Moving Average Exponential Smoothing Linear Trend Line Seasonal Adjustments Forecast Accuracy Time Series Forecasting Using Excel Regression Methods Data Mining Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References CHAPTER 13: Inventory Management Inventory Management at Nike The Role of Inventory Inventory in Supply Chain Management The Elements of Inventory Management Inventory Control Systems Economic Order Quantity Models Quantity Discounts Reorder Point Order Quantity for a Periodic Inventory System Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References SUPPLEMENT TO CHAPTER 13: Operational Decision-Making Tools: Simulation Monte Carlo Simulation Computer Simulation with Excel Areas of Simulation Application Summary Key Terms Solved Problems Questions Problems References CHAPTER 14: Sales and Operations Planning PUMA Speeds Ahead with Demand Planning and Mobile Access The Sales and Operations Planning Process Strategies for Adjusting Capacity Strategies for Managing Demand Quantitative Techniques for Aggregate Planning The Hierarchical Nature of Planning Aggregate Planning for Services Summary Key Terms Solved Problems Questions Problems Case Problems References SUPPLEMENT TO CHAPTER 14: Operational Decision-Making Tools: Linear Programming Model Formulation Graphical Solution Method Linear Programming Model Solution Summary Key Terms Solved Problems Questions Problems Case Problems References CHAPTER 15: Resource Planning Nike’s Checkered History with ERP Systems Material Requirements Planning (MRP) Capacity Requirements Planning (CRP) Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) Supply Chain Management (SCM) Product Lifecycle Management (PLM) Connectivity, Integration, Big Data, and the Cloud Summary Key Terms Solved Problems Questions Problems Case Problems References CHAPTER 16: Lean Systems Nike’s Lean Philosophy The Basic Elements of Lean Production Implementing Lean Systems Lean Six Sigma Value Stream Mapping (VSM) Lean and the Environment Lean Services Summary Key Terms Key Formula Questions Problems Case Problems References CHAPTER 17: Scheduling Scheduling Variety Objectives in Scheduling Loading Sequencing Monitoring Advanced Planning and Scheduling Systems Theory of Constraints Employee Scheduling Summary Key Terms Key Formulas Solved Problems Questions Problems Case Problems References Appendix A: Normal Curve Areas Appendix B: Solutions to Odd Problems Index End User License Agreement [Show More]

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