MBA FPX5002 Assessment1 3.docx MBA-FPX5002 Volatility, Uncertainty, Complexity, and Am

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MBA FPX5002 Assessment1 3.docx MBA-FPX5002 Volatility, Uncertainty, Complexity, and Ambiguity in talent acquisition Master of Business Administration, Capella University MBA-FPX5002 MBA Lead... ership “ Assessment 1-3 Introduction The concepts of VUCA (volatility, uncertainty, complexity, ambiguity) should play an important role in the decision-making process of every effective leader. When looking at the case of Panera Bread™s œmosh pit problem, leaders faced a complex and ambiguous issue with their customer service experience. However, this problem is one that nearly every company will face in some iteration as business evolves to meet the needs of the 21st century. Leaders must face these challenges by thinking critically and finding evidence-based solutions to the tasks before them. As one of the major players of the fast-casual dining experience, Panera Bread™s customer service issues posed an existential crisis. Seven years ago, customers at the popular sandwich-and-soup chain had to wait in line for up to eight minutes to place an order. Then they had to stand in what Chief Executive Ron Shaich called a "mosh pit" of people waiting for their food. Ten percent of the time, the orders were wrong, the company said (Jargon, 2017, p.1). Company leaders then experimented with a prototype restaurant that could define solutions through trial and error. The ideas to resolve Panera™s issues were not readily apparent or may not have existed at all; in their case inductive reasoning could not have d. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . [Show More]

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