Business > EXAM > CPI Quiz 27 Questions and Answers Latest,100% CORRECT (All)

CPI Quiz 27 Questions and Answers Latest,100% CORRECT

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CPI Quiz 27 Questions and Answers Latest What are the core values of NCPI? - Correct AnswersSafety, security, care, and welfare What are the four crisis development levels and the staff approa... ch? - Correct Answers1) anxiety —> supportive 2) defensive —> directive 3) risk behavior —> physical intervention 4) tension reduction —> therapeutical rapport What are the 3 reasons for using the supportive stance? - Correct Answers1) communicate respect 2) non threatening 3) maintain safety What are the 5 steps in the verbal escalation continuum? (Kite graph) - Correct Answers1) questioning 2) refusal 3) release 4) intimidation 5) tension reduction (Quick red robots in tuxedos) What is the purpose of the decision making matrix? - Correct AnswersUnderstand the level of risk in a situation alongside the severity and likelihood Who does the COPING model effect? - Correct AnswersThe individual and staff CPI Crisis Development Model - Correct AnswersCrisis development/behavior levels vs staff attitudes/approaches Crisis development/behavior levels - Correct Answers1. Anxiety 2. Defensive 3. Risk Behavior 4. Tension Reduction Staff attitudes/approaches - Correct Answers1. Supportive 2. Directive 3. Physical Intervention 4. Therapeutic Rapport Reasons for using the supportive stance - Correct Answerscommunicate respect, nonthreatening, maintain safety Verbal escalation continuum - Correct Answersquestion (information seeking, challenging), refused (non-compliance), release (verbal or emotional outburst), intimidation (verbally and/or nonverbally threatening staff), tension reduction (decrease in physical and emotional energy) Decision-making matrix - Correct Answersrisk- the chance of a bad consequence severity vs likelihood CPI values/philosophy - Correct Answerscare, welfare, safety, security Keys to Limit Setting - Correct AnswersSimple and clear Reasonable Enforceable Examples of Limit Setting - Correct Answersinterrupt/redirect when and then if and then internal factors - Correct AnswersFactors within a person (such as ability) external factors - Correct Answersenvironmental characteristics that cause behavior COPING model - Correct Answers1. control 2. orient 3. pattern 4. Investigate 5. negotiate 6. give (control back) SEAT - Correct Answers1. safe 3. effective 4. acceptable 5. transferable The RESPONSE continuum - Correct Answers1. relax and downplay 2. explain or ask 3. state or tell 4. prompt, gesture, or sign 5. Option to Use Physical Intervention 6. Nurture Recovery 7. Support 8. Engage and Learn Underpen means? - Correct AnswersCare, welfare, saftey, security Crisis development/ behavior levels? - Correct AnswersAnxiety, defensive, risk behavior, tension reduction Staff attitudes/ approaches? - Correct AnswersSupportive, directive, physical intervention, therapeutic rapport Reasons for using the supportive stance? - Correct AnswersCommunicate respect, non threatening, maintain safety Verbal escalation continuum? (Kite diagram) - Correct AnswersRelease, refusal, questioning, tension reduction, intimidation Unproductive? - Correct AnswersOverreact/underreact Decision making matrix? - Correct AnswersOutcome and likelihood [Show More]

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