Business > CASE STUDY > Benevento Foods When the Rubber Hits the Dough, By David Wood, Stephan Vachon, Micheline Singh (Case (All)

Benevento Foods When the Rubber Hits the Dough, By David Wood, Stephan Vachon, Micheline Singh (Case Notes/ Answers with Free Case file)

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In June 2014, Marco Benevento, president of Benevento Foods (BF), a food processing company located in northern New York State that produced baking mixes and bases, was preoccupied by a serious quali... ty failure that was detected by one of his customers — pieces of rubber were discovered in the latest delivery of baking mix. As Benevento got ready to walk the shop floor, he wondered if that quality failure was an isolated event or indicative of a bigger issue. The case presents anecdotal evidence that quality management might not be well developed at BF and that the rubber episode might be symptomatic of a poor quality culture, lack of accountability on the shop floor and a misallocation of resources. [Show More]

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