Vlocity Platform Consultant Certification Section 1

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Vlocity Platform Consultant Certification Section 1 What are the principles behind Vlocity? - ✔✔Vlocity is 100% native and additive to Salesforce. What does it mean for Vlocity to be native and... additive to Salesforce? - ✔✔Vlocity combines the power of Salesforce with the strength of industry expertise to: 1) Provide a set of tools for rapid development and deployment, as well as innovation; and 2) Create an improved, rich customer experience. What is the industry cloud? - ✔✔The industry cloud is a combination of the Salesforce cloud solution and Vlocity's specific industry models, processes, and solutions. What does it mean for Vlocity to be native and additive to Salesforce? (v2) - ✔✔Vlocity either adds additional custom Salesforce objects (sObjects) and fields, or enhances existing, standard sObjects and fields. What is the first way Vlocity's approach aligns with Salesforce's? - ✔✔Pre-integrated services - Vlocity added services to handle the needs of each industry it supports. What is the second way Vlocity's approach aligns with Salesforce's? - ✔✔Metadata - Vlocity uses JSON for all metadata within Vlocity. What is the third way Vlocity's approach aligns with Salesforce's? - ✔✔Digital focus - Vlocity's enhancements and additions meet the needs of: 1) Digital consumers who have high expectations about their customer experience; and 2) Businesses who must quickly adapt and innovate for their digital customer base. What is an additional principle behind Vlocity? - ✔✔Vlocity is accessible on any device and any channel. How does Vlocity's industry data model support relationships? - ✔✔Salesforce identifies people as contacts. Contacts can be linked to one or multiple account(s). What if family members all belong to one account? With Vlocity's party model, relationships between contacts can be clarified as family, and grouped together in a household, or as business relationships. How does Vlocity's industry data model support insurance needs? - ✔✔Insurance is complex. One policy can be related to the person who is the policyholder, but also related to the beneficiary of the policy. Vlocity's custom objects and fields support the complex relationships between brokers, insurance policies, consumers, and more. How does Vlocity's industry data model support telecom and media needs? - ✔✔Let's say you have an account that is a family plan for mobile service. Everyone in the family has a mobile device, with different usage amounts. Then there's the cable TV for two different televisions. If all this is from the same company, you expect to just pay one bill. Vlocity's custom objects and fields accommodate that. 1) What is the first layer of the Digital Interaction Platform? 2) What are the components of the first layer? - ✔✔1) Digital Experience 2) Cards and OmniScript 1) What is the second layer of the Digital Interaction Platform? 2) What are the components of the second layer? - ✔✔1) Service Management 2) DataRaptor, Integration Procedure, and Calculations 1) What is the third layer of the Digital Interaction Platform? 2) What are the components of the third layer? - ✔✔1) Developer Experience 2) Open Source GitHub tools, IDX Workbench, Installation Assistant What are Vlocity Cards? - ✔✔Vlocity Cards display information and actions for a specific context at a glance. Agents can view a set of them from an Industry Console, but Cards can be viewed on any device or any channel. Cards can also be rebranded to suit Vlocity customers. What is a Vlocity OmniScript? - ✔✔A Vlocity OmniScript is a way for a human to complete a business process. These processes are often complex from a back end standpoint and may require custom coding. With a Vlocity OmniScript, you can configure interactive processes that are easy for people to use, yet have complex functionality occurring behind the scenes. Which Vlocity DataRaptor is used to GET and transform data from Salesforce? - ✔✔DataRaptor Extract Which Vlocity DataRaptor is used to transform and SAVE data to Salesforce? - ✔✔DataRaptor Load Which Vlocity DataRaptor is used to TRANSFORM any data? - ✔✔DataRaptor Transform What are Vlocity Integration Procedures? - ✔✔Vlocity Integration Procedures are declarative, server-side processes that execute multiple actions in a single server call. When you need fast processing of complex data from multiple sources, use an Integration Procedure. What are Vlocity Calculations? - ✔✔Vlocity Calculations allow complex math to be configured procedurally on top of the Salesforce platform. When there are number of factors, values, and calculations, a Vlocity calculation procedure can call one or more calculation matrices (which are lookup tables). [Show More]

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