*NURSING > TEST BANK > TEST BANK FOR PRACTICE MANAGEMENT FOR THE DENTAL TEAM 8TH EDITION FINKBEINER Chapter 02: Dental Team (All)

TEST BANK FOR PRACTICE MANAGEMENT FOR THE DENTAL TEAM 8TH EDITION FINKBEINER Chapter 02: Dental Team Management Test Bank

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Chapter 02: Dental Team Management Test Bank MULTIPLE CHOICE 1. The five Rs of management are a. rally, recognition, rapport, responsibility, and refuse. b. reading, responsibility, recogni... tion, respect, and rapport. c. responsibility, respect, rapport, recognition, and remuneration. d. reaffirmation, remuneration, reflection, rapport, and recognition. 2. When resolving a staff conflict, a manager should a. maintain a record. b. exercise self-control. c. listen patiently to all the issues while keeping an open mind. d. make time available as soon as possible to discuss the problem. e. do all of the above. 3. Which topic can be discussed during an interview with a prospective employee? a. Marital status b. Spouse’s income c. Child care arrangements d. Interest in continuing education courses 4. Which question may be asked during an interview with a prospective employee? a. “Do you own a home?” b. “Where were you born?” c. “What are your strengths?” d. “Do you have any handicaps?” 5. Which topic should be avoided during an interview with a prospective employee? a. Career objectives b. Age of the applicant c. Availability to work overtime d. Interest in working at a satellite office site 6. Which is not a rule to be considered for interviewing a prospective employee? a. Know how you will use the information to make a decision. b. Obtain every piece of information about the person that is possible. c. Ask only for information that you intend to use in the hiring decision. d. Recognize that it is difficult to defend seeking information that you will not use. 7. Which would be a solution to eliminating wasted time? a. Prepare a “to-do” list and use it. b. Schedule meetings with staff more often. c. Agree to do as much as humanly possible. d. Leave some work incomplete so you will always be busy. [Show More]

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