Communication > SOPHIA Milestone > Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan (All)

Template for Unit 4 Touchstone - Communication at Work Final / Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course

Document Content and Description Below

Communication at Work Touchstone Plan and Communicate a Time-Based Task Sophia Course Touchstones are projects that illustrate your comprehension of the course material, help you refine skills, and d... emonstrate application of knowledge. You can work on a Touchstone anytime, but you can't submit it until you have completed the unit’s Challenges. Once you've submitted a Touchstone, it will be graded and counted toward your final course score. This particular Touchstone gives you an opportunity to practice your communication, technology, and productivity skills. You will show that you can use written communication, digital tools, and time management to solve a customer issue. (You’ll also have a chance to practice your self and social awareness skill as you craft your message.) Together, these skills will allow you to communicate your best with a variety of audiences and for a variety of purposes both in and outside work, making you more productive no matter what task you take on. Touchstone: Plan and Communicate a Time-Based Task SCENARIO: On Monday morning, you arrive at work and discover you have an email from your manager, Sara, about a customer service issue. She is worried because one of the company’s most important clients did not receive their shipment. While she acknowledges it isn’t your fault, she needs you to work quickly to resolve the issue. Her email outlines some tasks that must be completed in order to address the problem and fast track the solution: So last Friday, our client didn’t receive their shipment, and now it’s Monday, making it three days late. We need this problem fixed soon. I need you to email Renee Colon, the client’s executive assistant, right away. Apologize for the delay and let her know we’re fixing this issue, but don’t overdo it. Make sure they know we appreciate their business. Then, contact Accounts Receivable. Have them issue a full refund on the customer’s delivery costs and send confirmation of the refund to them as well. Make sure the client is not charged for the new delivery either. And have Shipping expedite the new shipment and send tracking info to the customer. If you contact both departments by the end of today, Accounts Receivable should be done by Tuesday at the latest, and Shipping should have the package out the door with tracking by Wednesday. The table below lists the relevant tasks and deadlines that need to be done to accomplish the stated goals. Goal Task Due Date Status Inform customer Email Renee Colon Monday To do Inform relevant departments Contact Accounts Receivable (AR) Monday (end of day) To do Contact Shipping Monday (end of day) To do Refund customer AR issues refund to customer Tuesday To do AR does not charge for replacement Tuesday To do AR sends confirmation to customer Tuesday To do Ship replacement package Package is expedited Wednesday To do Tracking info sent to customer Wednesday To do ASSIGNMENT: This assignment has two parts. The first part is to prepare a clear and concise email communication (no more than two paragraphs in the body of the email) to the customer that will inform them about the new delivery date and the refund to compensate for the inconvenience. The second part is to communicate an internal plan regarding the refunding and redelivery of the shipment. You will draft a message to your colleagues in the Accounts Receivable and Shipping departments about the time frame of each task that clearly identifies who has which task and by what time it needs to be completed. You will need to select an appropriate tool to communicate this message to your colleagues and explain why this would be an effective tool for this purpose. For this assignment, you will: Demonstrate your ability to craft messages for the appropriate purpose, tone, structure, and audience. Be sure to include all the important information you need to communicate. Select an appropriate tool for workplace communication. Edit your messages for organization and style, ensuring professionalism with respect to formatting spelling, punctuation, and grammar. Download the template below, which further breaks down the steps involved in this assignment. You will return the completed template as your Touchstone submission. Assignment Template A. Assignment Guidelines DIRECTIONS: Refer to the list below throughout the writing process. Do not submit your Touchstone until it meets these guidelines. 1. Email to the Customer ❒ Have you communicated all essential information to the customer regarding the actions you will take? ❒ Have you chosen the appropriate language and tone for this audience? 2. Message to Your Team ❒ Have you communicated all essential information to your team regarding the tasks and timeline? ❒ Have you clearly designated roles and responsibilities relating to the tasks? ❒ Have you identified the tool from the list provided on the template that you will use to deliver your message? ❒ Have you explained your reasons for choosing this tool? ❒ Have you structured your message with this specific tool in mind? 3. Formatting and Conventions ❒ Have you formatted both messages using the Touchstone template provided? ................................CONTINUED DOWNLOAD AND SCORE GRADE A+................... [Show More]

Last updated: 5 months ago

Preview 1 out of 4 pages

Reviews( 0 )

Recommended For You

 Communication> SOPHIA Milestone > Final for Unit 4 Touchstone - Communication at Work (All)

preview
Final for Unit 4 Touchstone - Communication at Work

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Ingrid P. French Date: June 16, 2021 PART 1: CUSTOMER EMAIL STEP 1: Review the sce...

By Cheryshev , Uploaded: Aug 26, 2021

$11

 Communication> SOPHIA Milestone > Sophia Unit 4 Touchstone - Communication at Work (All)

preview
Sophia Unit 4 Touchstone - Communication at Work

COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Claressa Willett Date: 03/09/2021 PART 1: CUSTOMER EMAIL STEP 1: Review the scenar...

By Cheryshev , Uploaded: Aug 26, 2021

$11

 Calculus> SOPHIA Milestone > College Algebra - Final Milestone with Answers | 100% pass rate (All)

preview
College Algebra - Final Milestone with Answers | 100% pass rate

College Algebra - Final Milestone with Answers!! You passed this Milestone 23 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following equations is corr...

By Dr Medina Reed , Uploaded: Apr 19, 2022

$30

 Microeconomics> SOPHIA Milestone > Sophia Microeconomics Unit 1, 2 ,3 & 4 - Sophia Learning_ All Milestones Questions and Answers with Complete Solutions (219 Page Compilation) (All)

preview
Sophia Microeconomics Unit 1, 2 ,3 & 4 - Sophia Learning_ All Milestones Questions and Answers with Complete Solutions (219 Page Compilation)

SOPHIA Microeconomics Sophia Learning - Microeconomics - Unit 1, Challenge 1 What is Economics? Which of the following statements describes macroeconomics? c.) It looks at the overall ups and do...

By Nutmegs , Uploaded: Jun 23, 2022

$15.5

 Statistics> SOPHIA Milestone > STAT 200 Sophia learning Introduction to Statistics Unit 3 Milestone 3 _Passed The Milestone (All)

preview
STAT 200 Sophia learning Introduction to Statistics Unit 3 Milestone 3 _Passed The Milestone

STAT 200 Sophia learning Introduction to Statistics Unit 3 Milestone 3 You passed this Milestone 21 questions were answered correctly. 6 questions were answered incorrectly. 1 Which of the follow...

By Nutmegs , Uploaded: Apr 14, 2022

$14.5

 History> SOPHIA Milestone > Sophia Learning Ancient Greek Philosophers. History Milestone. Passed this Milestone. (All)

preview
Sophia Learning Ancient Greek Philosophers. History Milestone. Passed this Milestone.

Ancient Greek Philosophers Milestone exam (Complete) (A guaranteed) The value of the Socratic Method lies in showing students how to on their own, rather than having it dictated to them. RATION...

By examdomain , Uploaded: Oct 25, 2020

$12

 History> SOPHIA Milestone > Sophia Learning Ancient Greek Philosophers. History Milestone. Passed this Milestone. (All)

preview
Sophia Learning Ancient Greek Philosophers. History Milestone. Passed this Milestone.

Ancient Greek Philosophers ( A guaranteed) QUESTION 1 Philosophy pursues ________ by using logic, reasoning, and critical thinking. A. science B. reality C. wisdom D. opinion QUESTION 2...

By examdomain , Uploaded: Oct 25, 2020

$9.5

 Philosophy> SOPHIA Milestone > SOPHIA Learning Philosophy Practice Milestone. Ancient Greek Philosphers Milestone. Passed Score of 23/25 With Concept and Rationale provided. (All)

preview
SOPHIA Learning Philosophy Practice Milestone. Ancient Greek Philosphers Milestone. Passed Score of 23/25 With Concept and Rationale provided.

YOU PASSED THIS MILESTONE Choose the FALSE statement about the metaphysical tenets of Plato’s Doctrine of the Forms.  CONCEPT Plato Forms: The Foundations of Bei...

By QuizMaster , Uploaded: Aug 31, 2020

$10.5

 Statistics> SOPHIA Milestone > Sophia Introduction to Statistics Milestone 1_ Score 90% (All)

preview
Sophia Introduction to Statistics Milestone 1_ Score 90%

Cindy measured and recorded the temperature of a liquid for an experiment. She used a poorly calibrated thermometer and noted the temperature as 100.5 degrees Fahrenheit. The actual temperature of th...

By securegrades , Uploaded: Oct 11, 2020

$10

 Communication> SOPHIA Milestone > SOPHIA Visual Communications UNIT 3 MILESTONE 3. 100% CORRECT (All)

preview
SOPHIA Visual Communications UNIT 3 MILESTONE 3. 100% CORRECT

SOPHIA Visual Communications UNIT 3 MILESTONE 3. In the field of visual communications, which term is used for one of the sources of inspiration? • Narrative • Chance • Prototype • D...

By securegrades , Uploaded: Oct 23, 2020

$11

$11.00

Add to cart

Instant download

Can't find what you want? Try our AI powered Search

OR

GET ASSIGNMENT HELP
393
2

Document information


Connected school, study & course



About the document


Uploaded On

May 10, 2021

Number of pages

4

Written in

Seller


seller-icon
QUIZ BIT

Member since 2 years

85 Documents Sold


Additional information

This document has been written for:

Uploaded

May 10, 2021

Downloads

 2

Views

 393

THE BEST STUDY GUIDES

Avoid resits and achieve higher grades with the best study guides, textbook notes, and class notes written by your fellow students

custom preview

Avoid examination resits

Your fellow students know the appropriate material to use to deliver high quality content. With this great service and assistance from fellow students, you can become well prepared and avoid having to resits exams.

custom preview

Get the best grades

Your fellow student knows the best materials to research on and use. This guarantee you the best grades in your examination. Your fellow students use high quality materials, textbooks and notes to ensure high quality

custom preview

Earn from your notes

Get paid by selling your notes and study materials to other students. Earn alot of cash and help other students in study by providing them with appropriate and high quality study materials.


$11.00

WHAT STUDENTS SAY ABOUT US


What is Browsegrades

In Browsegrades, a student can earn by offering help to other student. Students can help other students with materials by upploading their notes and earn money.

We are here to help

We're available through e-mail, Twitter, Facebook, and live chat.
 FAQ
 Questions? Leave a message!

Follow us on
 Twitter

Copyright © Browsegrades · High quality services·