Chapter 18 - Management of Waiting Lines Chapter 18 Management of Waiting Lines True / False Questions 1. Waiting lines occur even in under loaded systems because of variability in service rates ... and/or arrival rates. TRUE Difficulty: Easy TLO: 1 Taxonomy: Knowledge 2. A system has one service facility that can service 10 customers per hour. The customers arrive at a variable rate, which averages 6 per hour. Since there is excess capacity, no waiting lines will form. FALSE Difficulty: Easy TLO: 1 Taxonomy: Knowledge 3. The goal of queuing analysis is to help eliminate customer waiting lines. FALSE Difficulty: Easy TLO: 2 Taxonomy: Knowledge 18-1Chapter 18 - Management of Waiting Lines 4. The cost of customer waiting is easy to estimate, the number waiting multiplied by the wait cost per minute. FALSE Difficulty: Easy TLO: 3 Taxonomy: Knowledge 5. In a theme park like Disney world, reservation systems are a win-lose situation since only those holding reservations are satisfied. FALSE Difficulty: Medium TLO: 2 Taxonomy: Knowledge 6. The point that minimizes total queuing system costs is that point where waiting costs and capacity costs are equal. FALSE Difficulty: Medium TLO: 2 Taxonomy: Knowledge 7. A multiple channel system assumes that each server will have its own waiting line and line changing is not permitted. FALSE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 18-2Chapter 18 - Management of Waiting Lines 8. A dental office with two professionals (one dentist, one hygienist) who work together as a team would be an example of a multiple channel system. FALSE Difficulty: Medium TLO: 4 Taxonomy: Knowledge 9. A Single Server, Variable Service Time is known as a M/D/1 system. FALSE Difficulty: Hard TLO: 4 Taxonomy: Knowledge 10. The most commonly used queuing models assume that the arrival rate can be described by a Poisson distribution [Show More]
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