2022 SOPHIA CONFLICT RESOLUTION UNIT 3 MILESTONE - ALL ANSWERS ARE CORRECT

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Which of the following statements regarding an impasse is true?  A few interests out of many may reach an impasse.  Some believe there is no such thing as an impasse.  All of the answer... choices are correct.  An entire conflict may reach an impasse. CONCEPT Impasses 2 Which of the following interest types is considered non-negotiable in conflict resolution?  An interest that is a value tied to a person’s sense of self  An interest that requires the other party to make too much effort  An interest that is very specific regarding what is needed or wanted  An interest that is not disclosed at the beginning of a mediation CONCEPT When Interests Are Values 3 A(n) __________ is a conflict resolution technique used to explain how and why another person's actions affect the speaker.  clarifying question  I-statement  you-statement  confirmation message CONCEPT I-Statements 4 As a mediator between Amy and Kris, two sisters who were at very hostile odds over the care of their ill mother, Todd explained the mediation process, its objectives, and some basic ground rules. "Do either of you have any additional ground rules to propose or any concerns, questions, or thoughts about the process?" he asked. Amy said, “Why are you asking us? Aren’t you in charge here?” Which of the following would be the most accurate answer for Todd to give Amy?  “I direct the process, but you and Kris can tell me what kinds of rules or procedures you need to be most comfortable and effective in the mediation.”  “You’re confusing mediation with arbitration.”  “I’m just here as a referee to make sure you don’t hurt each other.“  “I’m trying to make sure the two of you work together from the start.” CONCEPT Ownership of the Resolution Process 5 Abe's boss reprimanded him for being late several times when making deliveries on his new truck route. Abe told him, "I want to be on time - it's no fun having angry customers - but this new route is complicated. You can get me a GPS, someone to ride along and navigate, or give me fewer deliveries until I know my way around better, but you have to do something to compensate for my being unfamiliar with the area. It slows me down." Which of Abe's statements represents an interest?  "Give me fewer deliveries."  "I want to be on time."  "Get me a GPS."  "Get me someone to ride along and navigate." CONCEPT Understanding the Distinction Between Positions and Interests 6 Which of the following approaches focuses on finding a solution that most closely aligns with each party's interests?  Win-win thinking  Zero-sum thinking  Positional bargaining  Distributive bargaining CONCEPT Zero-sum vs. Win-Win Thinking 7 Which of the following is part of the brainstorming process?  Generating as many options as possible  Suspending judgement until as many options as possible are generated  All of the answer choices are correct.  Creating new options based on those already proposed CONCEPT Generating Options 8 Which of the following would be a reason for a mediator to hold a private meeting with a party?  To tell a party that [Show More]

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