Test Bank for Heizer Operations Management 9e

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42. The "Father of Scientific Management" is 1. a. Henry Ford 2. b. Frederick W. Taylor 3. c. W. Edwards Deming 4. d. Frank Gilbreth 5. e. just a figure of speech, not a reference to a person b ... (The heritage of operations management, easy) 43. Henry Ford is noted for his contributions to 1. a. standardization of parts 2. b. statistical quality control 3. c. assembly line operations 4. d. scientific management 5. e. time and motion studies c (The heritage of operations management, easy) 44. Who among the following is associated with contributions to quality control in operations management? 1. a. Charles Babbage 2. b. Henry Ford 3. c. Frank Gilbreth 4. d. W. Edwards Deming 5. e. Henri Fayol d (The heritage of operations management, moderate) 45. The field of operations management is shaped by advances in which of the following fields? 1. a. chemistry and physics 2. b. industrial engineering and management science 3. c. biology and anatomy 4. d. information technology 5. e. all of the above (The heritage of operations management, moderate) 46. Which of the following statements is true? 1. a. Almost all services and almost all goods are a mixture of service and tangible products. 2. b. A pure good has no tangible product component. 3. c. A pure service has only a tangible product component. 4. d. There is no such thing as pure good. 5. e. None of the above is a true statement. a (Operations in the service sector, difficult) 47. Which of the following statements is true? 1. a. The person most responsible for initiating the use of interchangeable parts in manufacturing was Eli Whitney. 2. b. The origins of management by exception are generally credited to Frederick W. Taylor. 3. c. The person most responsible for initiating the use of interchangeable parts in manufacturing was Walter Shewhart. 4. d. The origins of the scientific management movement are generally credited to Henry Ford. 5. e. The person most responsible for initiating the use of interchangeable parts in manufacturing was Henry Ford. a (The heritage of operations management, moderate) 48. The service industry makes up approximately what percentage of all jobs in the United States? 1. a. 12% 2. b. 40% 3. c. 66% 4. d. 79% 5. e. 90% d (Operations in the service sector, moderate) 49. Typical differences between goods and services do not include 1. a. cost per unit 2. b. ability to inventory items 3. c. timing of production and consumption 4. d. customer interaction 5. e. knowledge content a (Operations in the service sector, moderate) 50. Which is not true regarding differences between goods and services? 1. a. Services are generally produced and consumed simultaneously; tangible goods are not. 2. b. Services tend to be more knowledge-based than products. 3. c. Services tend to have a more inconsistent product definition than goods. 4. d. Goods tend to have higher customer interaction than services. 5. e. None of the above is true. d (Operations in the service sector, moderate) [Show More]

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