Sophia Unit 4 Touchstone - Communication at Work

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COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Claressa Willett Date: 03/09/2021 PART 1: CUSTOMER EMAIL STEP 1: Review the scenar... io and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Shipment status. Greetings Ms. Colon, It has been brought to my attention that you did not receive your shipment. I want to first apologize for this inconvenience. I would like to reassure you that the issue has been addressed. I have notified our Accounts Receivables division to refund your payment. I have also instructed our shipping team to expedite the replacement package to you, at no additional cost. Please expect a follow up email which will include confirmation of the refund, as well as tracking information for your package We value your business, and hope that this matter has been resolved to your satisfaction. Please do not hesitate to reach out to me with any additional questions or concerns. Best Regards, Claressa Willett STEP 3: Review your message to ensure that: [Show More]

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