eBook Operations Management 2nd Edition by Peter Jones, Peter Robinson

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Table of Contents Part A UNDERSTANDING OPERATIONS MANAGEMENT 1:Introduction to Operations Management 2:Winning Customers and Competing Effectively Part B MANAGING OPERATIONS 3:Operations Processe... s and Life Cycles 4:Locating, Designing and Managing Facilities 5:Managing Supply Chain Relationships 6:Managing Materials and Inventory Performance 7:Managing Capacity and Demand 8:Managing the Service Encounter 9:Managing Quality 10:Managing the Workforce and Technology 11:Managing Projects, Crises, and Business Continuity Part C OPERATIONS STRATEGIES 12:Operations Strategy and International Operations 13:Lean, Agile, and Mass Customization 14:Innovation and Continuous Improvement [Show More]

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