BUS 341 Conflict_Resolution_Milestone_2_Test 2020 - University of Phoenix | BUS341 Conflict_Resolution_Milestone_2_Test 2020 - A Grade

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UNIT 2 — MILESTONE 2 Score You passed this Milestone 20 questions were answered correctly. 2 questions were answered incorrectly. 1 Which of the following describes the role of code in the com... munication process? To confirm that a message was received To provide more detailed context for a message To provide a consistent set of symbols containing information To represent a particular concept in a message CONCEPT Encoding Information 2 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation? Only one emotion can be felt at any given time. Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 12 7/29/2020, 9:59 PMThe most strongly displayed emotion may be obscuring a more relevant emotion. The loudest emotion displayed is the most important one. All emotions are displayed at the same "volume." CONCEPT Anger in Conflict 3 What is the term that describes a sense of "owning" responsibility or the right to make meaningful contributions in a group or situation? Support Ownership Role Concern CONCEPT Core Concerns: Role 4 Which of the following correctly places one need before another, according to Maslow's hierarchy of needs? Esteem, then physiological Love/belonging, then safety Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 12 7/29/2020, 9:59 PMPhysiological, then self-actualization Esteem, then safety CONCEPT Maslow's Hierarchy of Needs 5 Daniel spent a great deal of time out of the office researching a very difficult project for work. Stopping by his desk, he found a picture of himself with the caption, "Missing." He stormed into his boss's office and complained of harassment. "The picture was my idea," his boss told him. "I thought you might be stressed from the project, and I wanted to give you a laugh." "I'm sorry I overreacted," Daniel said. "I feel like some people here don't realize that I'm working hard on research when I'm out of the office. I thought I was being criticized." Which of the following best describes, in the context of communication, the effect of Daniel’s internal filter in this situation? The information was not encoded. The message was not received. The code was not shared. The message was misunderstood. CONCEPT Communication Is Constant 6 A(n) __________ is the best way for a receiver to indicate that information has been received and interpreted the way the sender intended. confirmation message Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 12 7/29/2020, 9:59 PMexternal filter internal filter symbol CONCEPT The Communication Process 101 7 Evidence of gains can occur through small __________. disagreements losses persuasions agreements CONCEPT Building Blocks of Agreement and Disagreement 8 Which of the following best describes a person’s comfort zone? A person’s preferred conflict style A situation that a person is used to Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 12 7/29/2020, 9:59 PMA situation that a person finds easy to leave A situation that a person finds pleasant CONCEPT The Comfort Zone and Resistance to Change 9 Justine starred in many successful plays over the years at the Bradbury Theater. In the latest production, she had a minor role, while a new actress, Shelly, had the lead. Shelly had never worked at the Bradbury before. The play was a smash, and Shelly was well-reviewed. Justine congratulated Shelly and told her, "I think you're doing a great job." "Thanks," Shelly replied. "I love this show, but I feel like no one here really likes me. No one asks me to dinner after the show, and all anyone wants to talk about is work. I'd like to get to know everyone better." "You just feel like a stranger because you're new," Justine comforted her. "There was a lot of work to do with rehearsals and all. When the pressure is off, you'll see that we're pretty close. We just don't have much time for socializing until things slow down." Based on her statement that she'd like to feel more included by the rest of the group, Shelly feels that which of her following core concerns is not being met? Autonomy Status Affiliation Role CONCEPT Core Concerns: Affiliation 10 "Emotional bias" is a term associated with which of the following? Cognitive dissonance Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 12 7/29/2020, 9:59 PMNon-rational aspects of decision-making Risk avoidance Cost/benefit analysis CONCEPT Non-Rational Factors in Decision Making 11 Jeanne was offered a promotion, and had a week to make a decision. She met her good friend, Maria, for dinner the day she got the job offer. As soon as they were seated, Maria exclaimed, "Tell me all about it!" "Well," Jeanne replied, "I've been working really hard, and this is a great opportunity to move up in the company! I really like working for them, and the new position is an extension of what I already love to do. It seems like it would be very fulfilling and exciting, plus it pays more. However, I would need to move across the country if I accepted. The new location is great; I've been to that part of the country before and really loved it, but I don't know anyone there because all of my family and friends are here. Could I really leave everyone I know and start over somewhere else?" Based on Jeanne's statement, which of the below has she evaluated as a risk? Leaving behind her friends and family The new job description Moving to a new part of the country Getting a raise CONCEPT Gain and Risk 12 Which of the following core concerns relates to rank, or acknowledgement of importance in a given Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 12 7/29/2020, 9:59 PMsituation? Autonomy Appreciation Status Role CONCEPT Core Concerns: Status 13 Recognizing a situation as less threatening is the result of which of the following? Raising the reaction threshold Reducing emotional bias Lowering the reaction threshold Expressing anger constructively CONCEPT Raising the "Reaction Threshold" 14 Which of the following is an example of an external filter? Language barrier Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 12 7/29/2020, 9:59 PMBackground noise Perceived threat Difference in opinion CONCEPT Internal and External Filters 15 What is one way a person can resolve cognitive dissonance? Integrating the multiple beliefs Accepting that he or she lost the argument Rejecting all ideas as false Ignoring the conflict between beliefs CONCEPT Cognitive Dissonance and Conflict 16 Which of the following would be considered a physical factor in the decision making process? Forgiving a friend for disloyalty Letting go of hurt feelings Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 12 7/29/2020, 9:59 PMMaking a friend happy Paying a bill on time CONCEPT Rational Factors in Decision Making 17 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.” Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons? Suspicion Jealousy Lack of appreciation Inflexibility of roles CONCEPT Constructive and Destructive Relationships 18 Security is a feeling an individual gets when there is an absence of which of the following? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 12 7/29/2020, 9:59 PMThreat Happiness Care Confidence CONCEPT Security, Confidence, and Courage 19 Trust is developed in which of the following ways? By fulfilling certain roles and expectations in a relationship By decreasing the amount of conflict inherent in a relationship Through observations and interpretations of other people's behavior, both direct and indirect Through the realization that another person is similar, and therefore must have the same worldview CONCEPT Trust, Credibility, and Authority 20 Which of the following is a chemical substance in the body associated with the fight/flight reaction? Estrogen Adrenaline Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 12 7/29/2020, 9:59 PMTestosterone Dopamine CONCEPT The Amygdala and Fight/Flight Reaction 21 Lori and her brother, Aaron, always argued and could be very critical and insulting when they fought. Now adults, they were still hostile, but during their most recent argument, Lori decided to calm the situation by changing the way she spoke to Aaron. As Aaron shouted at her, Lori began to consciously take long, slow, deep breaths. Given the information above, what is the best explanation for why Lori began breathing differently? To counter her body’s adrenaline response To give herself time to think of a reply To prepare to express anger constructively To prepare to express anger non-constructively CONCEPT Quelling the Adrenaline Response 22 Which of the following does NOT support the development of healthy relationships? Joint experiences Unquestioning loyalty Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 11 of 12 7/29/2020, 9:59 PMSimilar values Common goals CONCEPT The Need for Relationships © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. About Contact Us Privacy Policy Terms of Use Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 12 of 12 7/29/2020, 9:59 PM [Show More]

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