CPRP EXAM 2017: HUMAN RESOURCES AND PROGRAMMING QUESTIONS AND ANSWERS LATEST UPDATED 2022/2023

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What are some staff recruitment strategies? (3) Crate effective applicant pools (optimal size) Create a realistic job preview Advertise the position Steps to reviewing an application (3) Sc... reen application that are on-hand Preliminary interviews via phone (+/- 30 mins) Testing (aptitude, psychomotor, proficiency, interest) Reference contacting What type of test: "How would your friends describe your social skills?" Personality test What type of test: "We are going to assess your fitness and your ability to operate machinery." Psychomotor test What type of test: "What is your favorite sport?" Interest test What type of test: "Please, answer this math question." Aptitude test What type of test: "What is the main theme of this paragraph?" Proficiency test For an entry-level position, what type of interview process is typically used? One-on-one For an upper-level or manage,emt position, what type of interview process is typically used? Panel or Group What are the 2 types of interviews that are available? Structured and Unstructured What does a structured interview consist of? These typically address behavioral, situational, biographical, and competency components. T/F: CPRPs should review the job description after choosing the interview method False. They should review the job description before choosing the method if interviewing What are the 3 interview decisions? Rejection (mail, phone, in-person) On-the-spot offer Delayed offer (most common) T/F: A CPRP left a message on the top applicants phone because he/she did not answer the call. The CPRP should call the other candidates and inform them of their rejection. False. Without an answer, do not proceed. What are the 7 steps in the training process? Conduct agency/employee needs assessment Ensure employee readiness (Have skills to train?) Create a learning environment (Group work) Ensure transfer of training (Peer support) Develop an evaluation plan Determine training method Monitor and evaluate program What are the outcomes of an evaluation plan? Cognitive Skill-based Affective/Feelings What is the 1st step in the training of employees? Conduct a needs assessment Which of the following is the MOST effective way to communicate work rules and policies? Discuss them at in-service training sessions 4 major types of performance appraisals Probationary ( 1st 30-180 days) Staff training (Determine need for training) Performance improvement (job specific) Compensation (Merit salary increases) Behaviors that require action (5) Incompetence (inability to do something) Misfeasance (lawful conduct, but inappropriate) Malfeasance (Intentionally doing illegal things) Nonfeasance (Failure to act where there was duty) Negative behavior (Punctuality and absences) Steps of punishment (5) Verbal Written Suspension Demotion Discharge What are the steps to volunteer management? Recruitment Retention Scheduling Supervising Evaluation Recognition (Intrinsic vs. Extrinsic) T/F: Volunteers need direct supervision True T/F: work schedules are based on program needs and constituent leisure availability True All of the following should be included in a job description EXCEPT: Qualifications What is the correct order for disciplinary action? Verbal Written Suspension Demotion Discharge All are a type of performance appraisal EXCEPT for: Motivation The 2nd step in training employees is to: Draw from the needs assessment [Show More]

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