Genesys ICCS Exam (Configuring Call Flows) | 45 Questions with 100% Correct Answers | Updated & Verified

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How do you access online help files in Interaction Attendant? - ✔✔Press F1, Click Help from the menu, Start>All Programs>Interactive Intelligence>Online Documentation Where would you access the ... tools used to configure Attendant operations? - ✔✔Insert > New Operation, or the 3rd level tool bar What is a Property Sheet in Interaction Attendant? - ✔✔A form that you fill out to configure a node. Each type of node has its own property sheet. What does it mean if the name of the node is gray in the tree? - ✔✔The node's Active check box is clear. The node and all its children are ignored by Attendant. What happens when you click the disc icon on the Attendant toolbar? - ✔✔The disc icon means Publish. It saves the menu changes and puts them into effect immediately. What are the types of call flows managed by Interaction Attendant? - ✔✔Inbound, Outbound, Operator, and Email. How would you change the Attendant desktop shortcut to open up your email Attendant? - ✔✔Open the properties, and change the Target address to include "/email." What factors does Attendant look at to match an interaction with a Profile? - ✔✔Wildcards and a combination of ANI, DNIS, and line criteria for the comparison. True or False? Attendant looks at the Schedule level first to determine how to route a call. - ✔✔False. Profile THEN schedules. [Show More]

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