Human Resources Management in Canada, 14th Canadian Edition, By Gary Dessler, Nita Chhinzer (eBook PDF)

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Title page Copyright Brief Contents Contents Preface About the Canadian Author Part I Human Resources Management in Perspective 1 The Strategic Role of Human Resources Management Where Are W... e Now . . . The Strategic Role of Human Resources Management Strategy and Human Capital Why Is Human Resources Management Important to All Managers? The Evolution of HRM A Brief History of HRM Shared Responsibility for Talent Management The New HR Manager Expert Opinion: Academic Viewpoint Evidence‐Based HRM Strategic HRM Tools Growing Professionalism in HRM Ethics Environmental Influences on HRM External Environment Influences Non‐standard or Contingent Workers Technology Government Internal Environment Influences 2 The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces Where Are We Now . . . The Legal Framework for Employment Law in Canada Hierarchy of Employment Legislation in Canada Tort Law HR in the News: Do Contract Workers Get the Same Entitlements as Employees? Legislation Protecting the General Population The Charter of Rights and Freedoms Human Rights Legislation Discrimination Defined Workforce Diversity: Gender Identity in the BC Human Rights Code Expert Opinion: Academic Viewpoint Human Rights Case Examples Human Rights Enforcement Legislation Specific to the Workplace The Plight of the Four Designated Groups HR in the News: Recruiter Pays for Series of Abusive Texts to Applicant Employment/Labour Standards Legislation Respecting Employee Privacy HR in the News: Workers Fired after Privacy Breach 3 Human Resources Management and Technology Where Are We Now . . . Trends in the Nature of Work Automation ICT HR in the News: Chatbots Digitize Hr Process Knowledge Work and Human Capital Expert Opinion: Academic Viewpoint Human Resources Management and Technology The Strategic Importance of Technology in HRM The Impact of Technology on the Role of HR HR and the IT Department: Developing Good Working Relationships Human Resources Information Systems The Relationship between HRM and HRIS Strategic Alignment of Information Systems The Major Components of an HRIS HR in the News: Payroll Hero Expands Internationally What Are HR Audits? Talent Management Analytics Selecting and Implementing an HRIS Types of HRIS Phase 1: Adoption—Determining the Need Phase 2: Implementation Phase 3: Integration Cautions Regarding e‐HR Part II Meeting Human Resources ‐Requirements 4 Designing and Analyzing Jobs Where Are We Now . . . Fundamentals of Job Analysis Uses of Job Analysis Information Steps in Job Analysis Step 1: Review Relevant Background Information Step 2: Select Jobs to Be Analyzed Step 3: Collecting Job Analysis Information Expert Opinion: Academic Viewpoint Step 4: Verifying Information Step 5: Writing Job Descriptions and Job Specifications HR in the News: Experimenting with Job Titles HR in the News: IBM Significantly Shrinks Employees, Work from Home Options Step 6: Communication and Preparations for Revisions Entrepreneurs and HR: A Practical Approach to Job Analysis and Job Descriptions The Evolution of Jobs and Job Design Work Simplification Industrial Engineering Business Process Reengineering Job Redesign Competency‐Based Job Analysis Team‐Based Job Designs 5 Human Resources Planning Where Are We Now . . . The Strategic Importance of Human Resources Planning The Relationship between HRP and Strategic Planning The Importance of Environmental Scanning Steps in Human Resources Planning Forecasting the Availability of Candidates (Supply) Entrepreneurs and HR: Succession Planning and Family Businesses Forecasting the Supply of External Candidates HR in the News: Pumping up People Supply HR in the News: No Easy Solution to the Canadian Military Pilots Shortage Forecasting Future Human Resources Needs (Demand) Quantitative Approaches to Forecasting Human Resources Needs Qualitative Approaches to Forecasting Human Resources Needs Planning and Implementing HR Programs to Balance Supply and Demand Labour Equilibrium Labour Surplus Labour Shortage External Solutions to a Labour Shortage Expert Opinion: Academic Viewpoint 6 Recruitment Where Are We Now . . . The Strategic Importance of Recruitment Employer Branding The Recruitment Process Developing and Using Application Tracking Systems HR in the News: Google’s Recruitment Strategy Internal Recruitment Job Posting Human Resources Records or Skills Inventories External Recruitment Planning External Recruitment Traditional Networking Fairs HR in the News: Recruiting New Grads Expert Opinion: Academic Viewpoint Accessing Candidate Pools Online Recruiting Agency Recruiters Recruiting Nonpermanent Staff Recruiting a More Diverse Workforce Attracting Older Workers Attracting Younger Employees Recruiting Designated Group Members 7 Selection Where Are We Now . . . The Strategic Importance of Employee Selection The Selection Process Acquiring Employees and the Law Step 1: Preliminary Applicant Screening Selection Ratios Data Analytics Crowdsourcing Step 2: Selection Testing The Importance of Reliability and Validity Tests of Cognitive Abilities Job‐Specific Tests Tests of Personality and Interests Physical Examinations Use of Assessment Centres Step 3: The Selection Interview Expert Opinion: Academic Viewpoint The Structure of the Interview The Content of the Interview Administering the Interview Common Interviewing Mistakes HR in the News: Recruiters Reveal Real Interview Failures Designing an Effective Interview Step 4: Background Investigation and Reference Checking HR in the News: Skeletons in the Closet: Be Careful About Lying on Your RÉsumÉ! Providing References Step 5: Supervisory Interview and Realistic Job Preview Step 6: Hiring Decision and Candidate Notification Appendix 7.1A Guide to Screening and Selection in Employment Part III Developing Effective Human Resources 8 Onboarding and Training Where Are We Now . . . Onboarding & Orientation of New Employees Purpose of Onboarding Programs Onboarding Helps with Socialize Employees Expert Opinion: Academic Viewpoint The Orientation Process Considerations for Onboarding The Training Process HR in the News: Ontario Manufacturing Learning Consortium Training and Learning Legal Aspects of Training The Five‐Step Training Process Step 1: Training Needs Analysis Step 2: Instructional Design Steps 3 and 4: Validation and Implementation Step 5: Evaluation of Training Training for Special Purposes Literacy and Essential Skills Training Training for Global Business and Diverse Workforces Customer Service Training Training for Teamwork Training for First‐Time Supervisors and Managers 9 Career and Management Development Where Are We Now . . . Managing Organizational Change Programs Lewin’s Change Process Using Organizational Development Career Planning and Development Careers Today The Psychological Contract Managing Your Career Roles in Career Development Employee Life Cycle and Career Management Managing Transfers Making Promotion Decisions Management Development Succession Planning Management Development Techniques HR in the News: Canadian Government Provides Support for Work‐Integrated Learning for Students Leadership Development Expert Opinion: Academic Viewpoint 10 Performance Management Where Are We Now . . . The Strategic Importance of Performance Management The Performance Management Process Why Appraise Performance? Step 1: Defining Performance Expectations Step 2: Providing Ongoing Coaching and Feedback Expert Opinion: Academic Viewpoint HR in the News: Frequency of Performance Evaluations Step 3: Conduct Performance Appraisal and Evaluation Discussion Preparing for the Formal Appraisal Discussion Strategic HR: Jaguar Land Rover Formal Appraisal Discussion Training Step 4: Determine Performance Rewards/Consequences Ensuring that the Formal Appraisal Discussion Leads to Improved Performance Step 5: Career Development Discussion Formal Appraisal Methods Comparative Methods Qualitative Methods Advanced Quantitative Methods Performance Appraisal Problems and Solutions Validity and Reliability Rating Scale Problems How to Avoid Appraisal Problems Who Should Do the Appraising? 360‐Degree Appraisal Legal and Ethical Issues in Performance Management Part IV Total Rewards 11 Strategic Pay Plans Where Are We Now . . . Total Employment Rewards Aligning Total Rewards with Strategy Legal Considerations in Compensation Union Considerations on Compensation Decisions Equity Theory and Its Impact on Pay Rates Equity Theory of Motivation Addressing Equity Issues HR in the News: Whole Foods Adds Transparency via Salary Disclosure Establishing Pay Rates Stage 1: Preparing for Job Evaluation Stage 2: Conduct a Wage/Salary Survey Stage 3: Combine the Job Evaluation and Salary Survey Information to Determine Pay for Jobs Expert Opinion: Academic Viewpoint Special Considerations in Compensation Correcting Out‐of‐Line Rates Pay for Knowledge: Competency‐Based Pay Plans Pay for Executive, Managerial, and Professional Jobs 12 Pay‐for‐Performance and Financial Incentives Where Are We Now . . . Money and Motivation Motivation and Incentives Types of Incentive Plans Incentives for All Employees HR in the News: Air Canada Pilots Secure Financial Incentives in Collective Bargaining Agreement Incentives for Operations Employees Team or Group Incentives Incentives for Senior Managers and Executives Incentives for Salespeople Developing Effective Incentive Plans When to Use Incentives How to Implement Incentive Plans Employee Recognition Programs Recognition and Incentives for Entrepreneurs 13 Employee Benefits and Services Where Are We Now . . . The Strategic Role of Employee Benefits Government‐Mandated Benefits Employment Insurance (EI) Canada/Quebec Pension Plan (C/QPP) Workers’ Compensation Expert Opinion: Academic Viewpoint Paid Time Off Pay on Termination of Employment Voluntary Employer‐Sponsored Healthcare Benefits Life Insurance Supplementary Healthcare/Medical Insurance Short‐Term Disability Plans and Sick Leave Plans Long‐Term Disability Plans Mental Health Benefits Retirement Benefits Two Categories of Pension Plans Designing Pension Plans Employee‐Specific Benefits Family‐Friendly Benefits Flexible Work Schedules Voluntary Job‐Related Services Personal Services Executive Perquisites Emergent Issues in Employee Benefits Flexible Benefits Programs Benefits Administration Keeping Employees Informed Reducing Health‐Benefit Costs Benefits Fraud Retiree Health Benefits Part V Building Effective Employee–Employer Relationships 14 Occupational Health and Safety Where Are We Now . . . Strategic Importance of Occupational Health and Safety Employee Wellness Programs Occupational Health and Safety Legislation Responsibilities and Rights of Employers and Employees Control of Toxic Substances (WHMIS) Legislation Enforcement of Occupational Health and Safety Laws HR in the News: Criminal Negligence at Work Linking Occupational Health and Safety Legislation with Other Legislation What Causes Accidents? Unsafe Conditions Unsafe Acts Strategic HR: Guiding Young Workers in Health and Safety How to Prevent Accidents Fostering a Culture of Safety Reducing Unsafe Conditions Reducing Unsafe Acts Before the Accident After the Accident—Facilitating the Employee’s Return to Work Entrepreneurs and HR: Small Business Safety Calculator Expert Opinion: Academic Viewpoint Occupational Health and Safety Challenges in Canada HR in the News: Fidelity Investments Canada Focuses on Employee Health Alcohol and Substance Abuse Job‐Related Stress Post‐Traumatic Stress Disorder HR in the News: Overcoming Ptsd as a Family Repetitive Strain Injuries Workplace Toxins Violence at Work HR in the News: What Are Employers’ Responsibilities When Customers Troll Employees Online? Workplace Violence and the Law Prevention and Control of Workplace Violence HR in the News: Protecting Workers from Workplace Violence 15 Managing Employee Separations: Turnover, Communication, and Employee Engagement Where Are We Now . . . What Are Employee Relations and Employee Engagement? Ensuring Fair Treatment Employee Engagement HR in the News: Mass Layoffs Gone Wrong Expert Opinion: Academic Viewpoint Employee Turnover and Associated Costs Cost of Turnover Voluntary Turnover Quits or Resignations HR in the News: Employees Failed to Provide Notice for Resignations Retirement Involuntary Turnover Dismissal for Just Cause HR in the News: Fired for Chronic Lateness Progressive Discipline Downsizing via Layoff Providing Reasonable Notice HR in the News: Employees Are Entitled to Outstanding Bonus Payments during the Reasonable Notice Pe Constructive Dismissal Avoiding Wrongful Dismissal Suits HR in the News: Fired for Misconduct: Not Always an Open‐and‐Shut Case The Termination Interview 16 Labour Relations Where Are We Now . . . Introduction to Labour Relations HR in the News: Collective Agreement Puts Aboriginals First Why Do Workers Organize? Union Security The Impact of Unionization on HRM The Labour Movement in Canada Today Strategic HR: Forming Unifor Membership Trends Canada’s Labour Laws The Labour Relations Process Step 1: Desire for Collective Representation Step 2: Union Organizing Campaign Step 3: Union Recognition Step 4: Collective Bargaining Step 4: Collective Bargaining: Negotiations Expert Opinion: Academic Viewpoint Step 4: Collective Bargaining: Contract Approval HR in the News: Walmart’s Approach to Unions Proves Costly Step 4: Collective Bargaining: Third‐Party Assistance Step 4: Collective Bargaining: Typical Provisions Step 5: Contract Administration Step 5: Contract Administration: Grievances HR in the News: When Is Random Drug or Alcohol Testing Permissible? 17 Managing Human Resources in a Global Business Where Are We Now . . . The Globalization of Business and Strategic HR How Intercountry Differences Affect HRM Global Relocation Expert Opinion: Academic Viewpoint Why Expatriate Assignments Fail Global Staffing Policy Selection for Global Assignments Orienting and Training Employees for Global Assignments International Compensation International EAPs Performance Appraisal of Global Managers Repatriation Managing Global Workers within Canada HR in the News: Changes to the Temporary Foreign Workers Programs Barrier 1: Lack of Canadian Experience GLOBAL HRM: Successful Integration of Immigrants in Canada Barrier 2: Poor Transferability of Foreign Education or Training Barrier 3: Lack of Literacy Skills Carter Cleaning Centres Notes [Show More]

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