BUS 120 ORGANIZATIONAL BEHAVIOR Exam 4 (Questions and Answer Solutions) GRADED A

Document Content and Description Below

BUS 120 ORGANIZATIONAL BEHAVIOR Exam 4 Scenario A Tammy recently earned her degree in nursing and has begun a career path in the surgical ward at... a local hospital. Her training program consists of a year-long internship, working with senior nurses. While in school, Tammy worked in a medical lab performing routine blood tests. The lab technician job required her to take a two-week course and refer to a procedures manual for her work on a daily basis. On the hospital floor, the senior nurse has set targets for each nurse with regard to how many patients are to be seen and how many charts are to be coded. This is an example of Select one: a. direct supervision. b. integrator roles. c. job descriptions. d. extensive training. e. standardized outputs. Scenario D Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering, and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process. The CEO will need to know that the first step in his appreciative inquiry change effort will begin with: Select one: a. determining the cause of the problem. b. determining whether there exists a problem that needs to be fixed. c. involving employees in the process of unfreezing. d. identifying the positive elements of the organization or work unit that are performing well. e. creating a common image among participants of what should be in their own organization. Scenario D Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics among its managers. The company's customer service ratings are suffering, and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain has just heard about the appreciative inquiry process and thinks this might be a good technique to use to improve this situation. He needs more information on this process. The CEO of Trendy Fashions should know that the four stages of appreciative inquiry, in order, are Select one: a. problem identification, envisioning, choosing the best solution, and appreciating. b. dialoguing, innovating, creating, and appreciating. c. problem identification, causal analysis, recommended solutions, and choosing the best solution. d. discovery, dreaming, designing, and delivering. e. problem identification, envisioning, performing, and evaluating. Scenario C BusCorp wants to introduce a new procedure to improve how customer requests are handled. This change will require employees to break old routines and adopt new role patterns. They decide to adopt two new programs. One asks the employees to learn how to work as teams as the company changes. The other involves forming task forces within the company to help determine new customer service practices. BusCorp's second half of their strategy is the formation of task forces to minimize resistance, or a(n) strategy. Select one: a. communication b. learning c. stress management d. negotiation e. employee involvement Questions? Please contact our Student Advisors at (877) 787-8375, Live Chat, or create a Support Request Copyright © 2021 StraighterLine. Privacy Policy Terms of Use [Show More]

Last updated: 1 year ago

Preview 1 out of 15 pages