TEST BANK FOR INTERPERSONAL RELATIONSHIPS 8TH EDITION BY ARNOLD..................................................................... Chapter 02: Clarity and Safety in Communication

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Chapter 02: Clarity and Safety in Communication Arnold: Interpersonal Relationships, 8th Edition MULTIPLE CHOICE 1. A nurse manager is teaching a group of nurses about patient safety. The nurse man... ager teaches the nurses that safety is defined as “avoidance, prevention, and amelioration of adverse outcomes or injuries stemming from the process of health care itself.” What is the source of this definition? a. Hippocratic oath b. National Patient Safety Foundation c. American Association of Colleges of Nursing d. American Nurses Association’s Code of Ethics 2. When conducting an in-service on serious medical errors, the nurse teaches that nearly 70% of sentinel events are related to a. lack of education. b. inadequate resources. c. minimal rest periods. d. miscommunication 3. When working on a nursing unit, the nurse recognizes that incomplete communication errors most often occur during a. staff meetings. b. the night shift. c. a handoff procedure. d. medication administration. [Show More]

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