Group Case Study - Alaska Airlines_ 20-Minute Baggage Process - Guaranteed.

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1. Prepare a flowchart of the process a passenger’s bag follows from kiosk to destination carousel. Include the exception process for the TSA opening of selected 2. What other processes ca... n an airline examine? Why is each important? bags 3. How does the kiosk alter the check-in process? The kiosk alters the check-in process by moving the ticketing and tagging process to the customer. Passengers check in at kiosks, tag their own bag with barcode stickers, and then deliver them to customer service personnel waiting for them at the carousel. By shifting this process to the customer, Alaska Airlines is of course implying their customer is competent and trustworthy enough to get through the check in process, but by doing this it also reduces a fraction of the workforce cost for the company 4. What metrics (quantifiable measures) are needed to track baggage? In order for an airline to correctly track baggage and ensure it ends up on the correct flight, there are considerations or metrics to think about, including; Height, weight, length, destination, timing of takeoff, size of airplanes, and if the consumer has a direct flight or a layover. All of these different characteristics contribute to how the airline operates and transports the baggage. The baggage handling systems are able to depict and inform the handlers of the [Show More]

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