Template for Unit 4 Touchstone - Communication at Work (1) (2)./ Grade A+ Guide

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COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Date: December 14, 2020 PART 1: CUSTOMER EMAIL STEP 1: Review the sc... enario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line Delayed shipment Greeting: Dear Renee Colon, First paragraph: I am writing to apologize for your shipment delay due to unforeseen circumstances sincerely. We are in the process of fixing the issue. Also, we are working with receivable to ensure that your shipment will be delivered promptly. Second paragraph: We do value and appreciate your business with us. We are issuing a full refund of the order, and as a token of our apology, we have weaved off the delivery charges. We are also expediting your shipment, and we will take care of all expedited costs as well. I will provide the tracking number of the shipment as soon as I get the confirmation. Your shipment would be delivered by Wednesday. Ending paragraph: We are genuinely sorry for any inconveniences caused. I assure you that we are diligently working with our team to prevent this from happening again. Closing: Please do not hesitate to contact me if you any questions or concerns. We look forward to continuing working with you. Signature: [Show More]

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