Template for Unit 4 Touchstone - Communication at Work.docx

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COMM1010: Communication at Work Unit 4 Touchstone Template: Plan and Communicate a Time-Based Task Student Name: Courtney Patrick Date: 12/22/2020 PART 1: CUSTOMER EMAIL STEP 1: Review the... scenario and email message from your manager. STEP 2: Write an email message to the customer (no more than two body paragraphs) that informs them about the new delivery date and the refund to compensate for the inconvenience. Your message should be limited to no more than 12 sentences or 200 words. Use the following email template. CUSTOMER EMAIL TEMPLATE Subject Line New delivery date and refund. Greeting: Hello, First paragraph: I am writing to inform you that your new delivery date will be on 1/2/2021. Second paragraph: The issues of ice on the roads that we are currently facing has delyaed our delivery times with all customers. Ending paragraph: Our company will be giving you a full refund to compensate for the inconvenience during this holiday season, as we know getting gifts in a timely matter is important. You will be refunded in 3-5 business days Closing: Best regards and happy holidays. Signature: Courtney Patrick STEP 3: Review your message to ensure that: ● It includes information relevant for the customer, including the purpose of the email and how the errors will be addressed. [Show More]

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