Georgia Institute Of Technology ISYE 6501 Week 1 Homework Complete Solution

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In my current job, I am responsible for understanding my company’s customer experience feedback when processing an insurance claim on their mobile device. This feedback is typically in the form of ... a survey. The main metric we use to gauge customer satisfaction is Net Promoter Score (NPS), which is an industry standard where based on a customers response to a particular question, we put them into one of three categories: • Promoter • Neutral • Detractor In order to find a good classifier that will properly predict the “R1” variable, I will build a Support Vector Machine (SVM) model. The goal will be to find the most accurate classifier, so I will walk through various different steps on how to prepare and assess them model, and finally arrive at our final equation. [Show More]

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