Salesforce Community Cloud Consultant 165 Exam Questions with 100% Correct Answers – COMPLETE SOLUTION

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How do you enable Communities? - ✔✔Setup>Customize>Communities>Communities Settings What should you consider Once you enable communities? - ✔✔it cannot be disabled. Enabling communities also... permanently turns on the new UI theme and universal header. What should you consider abour Header Visibility? - ✔✔- Can be controlled via the "View Global Header" profile permission - Should only be enabled for users needing to access their communities on a regular basis, such as Community Managers or support agents - Notify users about the impact on their user interface What is the Kokua template? - ✔✔A visually rich, responsive self-service template that let's users search for and view articles, or contact support if they can't find what they're looking for; knowledge and cases supported What is the Koa template? - ✔✔A text-based, responsive self-service template that let's users search for and view articles, or contact support if they can't find what they're looking for; knowledge and cases supported What is the Napili template? - ✔✔A customizable template for building a responsive, self-service community that lets users post questions to the community, access records such as orders, view articles and create support cases; knowledge, cases, Q&A and custom objects supported What is the Aloha template? - ✔✔A configurable, app launcher template, SSO authentication, identity management and connected applicationsWhat is Salesforce Tabs + Visualforce? - ✔✔Standard structure, supports most standard objects, custom objects and SF1 What are the Pros of Visualforce + Tabs? - ✔✔- Default themes are effortlessly customizable - Support available for all sales, service, marketing and platform features - Complete features of Force.com are accessible What are the Cons of Visualforce + Tabs? - ✔✔- Coding knowledge is mandatory - Requires knowledge of Force.com platform What are the Pros of Community Builder? - ✔✔- Out of the box application, targeted at self-service Communities - More Cascading Style Sheets (CSS) available - Easier rollout of self-service Community use cases What are the Cons of Community Builder? - ✔✔- Limited to self-service functionality (cases, Salesforce Knowledge, and Chatter Questions) - Doesn't support other sales, service or platform use cases - Lacks full platform capability What is a Partner Community? [Show More]

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