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CNA Exam Review: Role of the Nurse Aide 87 Questions Correct Answers & Explanations Assertive communication can be described by what quality? - A.Aggressive B.Demanding *C.Firm* D.Loud Being ass... ertive means being firm, not rude. Assertive behavior and communication can help nurse aides get their jobs done and stand by their principles. A volunteer goes to the nursing home every month to read to some of the clients. The volunteer asks the nurse aide what is wrong with one of the clients. What is the most appropriate response from the nurse aide? - A."Just go look at his chart." B."Why don't you ask him yourself?" *C."I can't talk about any of the clients."* D."I'll tell you later in a private room." The nurse aide is not allowed to talk about the clients to other people. It violates the client's right to privacy and confidentiality. A nurse aide who listens to a client's concerns is an example of what component of communication? - A.Message B.Feedback *C.Receiver* D.Sender In the communication process, the sender is the one speaking (or sending the message), and the receiver is the one listening (or receiving the message). The message is the information being transferred, and feedback is clarification of the message. When communicating with a deaf client, it is inappropriate to: - A.write messages on paper B.use a sign language interpreter C.let the client read lips *D.shout in the client's ear* When a client is deaf, he or she cannot hear anything, not even shouting. Shouting at any client is rude and unprofessional. The best way for a nurse aide to communicate with a deaf client is to write messages to each other on paper. Deaf residents should be provided a notebook and pen.A nurse aide has been assigned the task of helping a client get dressed. What should the nurse aide say to the client upon starting the task? - *A."What would you like to wear today?"* B."Putting on clothes is really easy." C."Do you know how to dress yourself?" D."You get dressed, and I'll check on you later." When a nurse aide is required to help a client get dressed, then that client can no longer dress himself or herself. The client should still have the independence to choose what he or she wants to wear. The nurse aide should not make the client feel bad by saying that it is easy to dress alone. Placing oneself mentally in the position of the client to better understand the client's feelings is an example of: - A.tact *B.empathy* C.depression D.sympathy Empathy is the ability to imagine yourself in another person's position and understand how that person would feel. Nurse aides should have empathy for their clients. Empathy connects people and makes them treat others the way they would want to be treated. An alert and oriented client refuses to get dressed one day. What should be the nurse aide's response? - A."Why are you trying to make my job more difficult?" B."If you don't get dressed, I'll tell your doctor." *C."Why don't you want to get dressed today?"* D."You need to get dressed like everyone else." If an alert client states that he or she does not want to get dressed, the nurse aide should try to find out why. Asking a question gives the client a chance to talk. There may be a physical or psychological reason that the client has refused to get dressed. A busy nurse aide has just been assigned a new client and must add his care to her list of responsibilities. How should the nurse aide respond to this change? - A."I feel too tired to care for another client." *B."I will find a way to provide care for this client too."* C."I think that you should give this assignment to someone else." D."I will have to skip care for some of my clients to free up more time." The nurse aide should accept the change and strive to provide exceptional care to all clients. The nurse in charge of making the assignments does not want to give the nurse aide too much work, but when things are busy, everyone has to work harder and be part of the team effort.The inability to express or understand spoken or written language is called: - A.disorientation B.paranoia C.body language *D.aphasia* Aphasia is the inability to understand or express spoken or written language. To help communicate with clients who have aphasia, the nurse aide should point to objects, use gestures, use a gentle touch, and speak slowly using simple sentences. A nurse aide is answering the phones, and a caller asks to speak to one of the other nurses. What is the best way for the nurse aide to handle this request? - *A.Put the caller on hold while looking for the nurse* B.Tell the caller to call again at the end of the day C.Write down the caller's name and tape the note to the phone D.Call out the nurse's name loudly to get his or her attention Nurse aides need to practice effective communication with people who call the facility. When a caller requests to talk to a nurse, the nurse aide should put the caller on hold and attempt to locate the nurse. If the nurse is busy, then the nurse aide should take a message and deliver the message personally or place the message in a location where the nurse will definitely see it. [Show More]

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