USPS 421 Exam 2019 SSA Academy/ Questions & Answers/Updated

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Postal Service employees operate under the mandate to protect and preserve the mail placed in its: (ANS- Custody A violation of the security and sanctity of the mail is: (ANS- Failing to deliver the ... mail The first opportunity of a Sales and Services Associate (SSA) to start the customer experience on a positive note is to: (ANS- Deliver a first impression The type of communication that can enhance or contradict messages is: (ANS- Non-verbal communication The approach a Sales and Services Associate (SSA) can use to engage our customers and ensure their needs are met is: (ANS- G.I.S.T. For a mailpiece to be considered a flat-sized mailpiece it must pass the: (ANS- Flexibility test Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service? (ANS- Instills customer confidence Successful sales transactions occur when the Sales and Services Associate (SSA): (ANS- Makes an informed mutual decision with the customer on products/services What is the most positive way to impact customer perception of the Post Office? (ANS- Provide excellent customer service The US Postal Service is the only delivery service that reaches: (ANS- Every address in the nation An organized workstation creates a more [Show More]

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