Wellcare 2023 Mastery Test Questions with Correct Answers

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Wellcare 2023 Mastery Test Questions with Correct Answers Once the enrollment is completed, you can save a copy of the application for your reference. -Answer- False Which elements are available... as part of Wellcare's sales support model? -Answer- All of the above. Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business Ethics and Code of Conduct Policy. -Answer- True Communication of PHI can be: (Select all that apply.) -Answer- -Written -Electronic -Verbal Prior to completing the enrollment form, you should always confirm the beneficiary's primary care physician (PCP) and/or specialists. -Answer- True Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment processing. Select one: -Answer- True A Health Risk Assessment (HRA) can be completed for C-SNP and D-SNP plans only, before the enrollment application process in Ascend through the Value Based Enrollment (VBE) portal. -Answer- False Beneficiary-facing content that includes generic or plan-specific product or benefit information must be submitted for review and CMS submission, as well as acceptance or approval, prior to distribution. -Answer- True A broker/agent who has never had any verbal warnings cannot be issued a Corrective Action Plan. -Answer- False The NEW online Centene Workbench self-service portal enables you to: -Answer- All of the above What are some examples of what can trigger a beneficiary complaint? -Answer- Select All! a.Did not consent to enroll in the plan. b.Received incorrect plan benefit information or were dissatisfied with plan benefits. c.Had enrollment/disenrollment issues (e.g., disenrollment/cancellation requests, late enrollment penalty, loss of entitlement). d.Were misled about which providers were in-network. Member PHI can be stored on an external hard drive or a cloud storage service like Google Drive or Apple Cloud. -Answer- False What type of inquiries can Wellcare's Corporate Sales Support team assist with? -Answer- All of the above Which of the following actions are you required to do when contacted regarding an allegation of noncompliant activity? -Answer- All of the above Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic enrollments. -Answer- True Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for quality are: -Answer- All of the above Low-Income Subsidy (LIS)/Medicaid Lookup status verification in Ascend is: -Answer- Select All! [Show More]

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