MIS 490 Capstone element four.docx MIS490 Capstone Four: Analysis and Visualization of

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MIS 490 Capstone element four.docx MIS490 Capstone Four: Analysis and Visualization of Additional Data Set Southern New Hampshire University The analysis of the data revealed several key element... s. For this analysis, the data was broken down by system issue, priority level. Starting with access/login and each priority level was analyzed with the following insight: unassigned priority tickets accounted for 8931 tickets followed by high priority (8777), low (6314) and low priority (5899) With the average resolve time ranging from 0.19 days to 0.39. Hardware, which would appear to take a longer period to resolve due to parts not in stock, shipping, and availability. The data reveled that same justification with significant number of ticket request/issue being decreased. Unassigned tickets equaled 3064 followed by high priority (2939), low (2033) and medium accounting for the fewest (1940). The average time to resolve increased to a total average of 18 days with the priority levels resolve time ranging from a low of 15.05 days to a high of 21.31 days Software had the third highest ticket request at 20068. Once again, the unassigned priority level accounted for the largest number of tickets (6096) followed by high (5791) low (4230) and medium (3951). The average time to resolve the tickets was 6.26 days, which considering the time frame to download software, acquire the correct licensing required and correct any compatibility issues could take a little longer than granting access o. . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . .. .. . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [Show More]

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