Rio Salado Community College( BPC 125) Computer Architecture for A+

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Question 2: Incorrect Good documentation will: Save you time and money in troubleshooting problems. Eliminate the need to troubleshoot problems. Reduce hardware maintenance. All of the above. E... xplanation By keeping adequate documentation, you can reduce the time and money spent troubleshooting. While documentation can help reduce troubleshooting, it can never completely eliminate it. Documentation helps you know when regular maintenance of hardware is required, but does not eliminate maintenance. References LabSim for PC Pro, Section 2.5. [pcpro2016_all_questions_en.exm PC 2016 DOCUMENTATION] Question 3: Correct A user sends a print job to a network printer and it prints page after page of random characters. He calls the Help Desk and a technician discovers that somehow the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. What else should she do? Disable the network printer for a couple of days until users learn to use the correct drivers. Write an e-mail to the user's supervisor insisting that he train his employees on how to use the network printer. Educate the user as to how the problem was resolved and verify that they are satisfied with the results. Nothing, the incident should be closed. Upgrade to a newer printer that uses embedded drivers. Explanation After resolving any incident, you should spend a few minutes with the user, client, or customer [Show More]

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