ITIL QUESTIONS AND ANSWERS WITH MULTIPLE CHOICES

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ITIL (4) Which process is responsible for sourcing and delivering components of requested standard services? Which of the following is the best definition of service management? Which ... of the following CANNOT be provided by a tool? Which one of the following is the purpose of service level management? What is a RACI model used for? The remediation plan should be evaluated at what point in the change lifecycle? Which of the following statements MOST ly identifies the scope of design coordination activities? What is the PRIMARY process for strategic communication with the service provider's customers? Which one of the following is NOT an aim of the change management process? What are customers of IT services who work in the same organization as the service provider known as? Access management is closely related to which other process? In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management? Which of the following is the BEST reason for categorizing incidents? [Show More]

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