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Instructions 1. Pray before doing the examination. 2. Read and understand the instructions for each part carefully. 3. Answer the question correctly. Questions Read the following letter and answe... r the questions: and write down “type of information provided in each paragraph!! A. LETTER ONE Dear Sir or Madam, I have ordered 12 packs consist of 12 clothes of new modeled Trusmi Batik on your Boutique which I ordered by phone on September 11. I received the order on September 14. When I received those packs of Batik, there was one packs missing. I only got 11 packs of 12 packs that I ordered. To know whether there was one pack missing, you can check the amount of Batik which left your Boutique stock. To resolve that problem, I would like you to send me one pack of modeled Trusmi Batik like I ordered before. Or if the pack of modeled Tursmi batik which I ordered had been ordered by somebody else, I hope you give me back the money for the amount charge of the Tursmi Batik pack. I have been your costumer for long time, and you know it as well. This the first time I get the problem like this relate to your service. If you need to contact me, you can call me at 08743258234. No.FO.8.2.1-V1 HAL. KPS DIR Format PBM : 12 September 2017 UJIAN TENGAH/AKHIR SEMESTER QUESTIONS: 1. what kind of business letter is it? Answer : Letter of Complaint 2. what information are given in: [Show More]

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