CMAA NHA Certification Exam Latest 2023 Already Passed

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An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class ... mail, priority, or standard? ✔✔Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? ✔✔Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. ✔✔Advise the patient to ask the provider for alternatives. [Show More]

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