BUS 120 Organizational Behavior Quiz 1 Questions with 100% Correct Answers | Updated & Verified | Straightline

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Question 1 Question text Motowa is a new employee who comes from a culture that values respect for people in higher positions and values the wellbeing of others more than goal achievement. Motowa's c... ulture would have: Select one: a. a high power distance and nurturing orientation. Correct b. high collectivism and short-term orientation. c. low uncertainty avoidance and high individualism. d. low power distance and strong nurturing orientation. e. none of the above. Feedback The correct answer is: a high power distance and nurturing orientation. Question 2 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text All of the following are domains in Schwartz's values model EXCEPT: Select one: a. Tradition. b. Power. c. Conscientiousness. Correct d. Conformity. e. Stimulation. Feedback The correct answer is: Conscientiousness. Question 3 Question text Happy workers (those with higher job satisfaction) tend to be more productive workers: Select one: a. in every job. b. only when those workers have high emotional intelligence. c. mainly in jobs where employees have discretion over their work output. Correct d. only in jobs requiring continuous direct supervision. e. never: job satisfaction has no effect on job performance. Feedback The correct answer is: mainly in jobs where employees have discretion over their work output. Question 4 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text Which of these statements about job satisfaction and customer satisfaction is TRUE? Select one: a. Employees with higher job satisfaction tend to give poorer customer service. b. Satisfied employees have a more positive mood, which communicates friendliness to customers. Incorrect c. Satisfied employees are less likely to quit, so customers receive more consistent and familiar service. d. Satisfied employees are more likely to engage n "neglect", so customers receive poorer service from these employees. e. Both 'B' and 'C' are true. Feedback The correct answer is: Both 'B' and 'C' are true. Question 5 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Stakeholders include: Select one: a. shareholders b. employees c. suppliers d. governments e. all of the above Correct Feedback The correct answer is: all of the above Question 6 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Organizational behavior scholars use which of the following to discover knowledge? Select one: a. They use the scientific method. b. They systematically collect data. c. They use grounded theory to examine qualitative data. d. They do all of the above. Correct e. They do none of the above. Feedback The correct answer is: They do all of the above. Question 7 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Which of the following statements about cross-cultural values is TRUE? Select one: a. People with a high achievement-orientation emphasize relationships and the well-being of others. b. People with high individualism can have any level (high or low) of collectivism. Correct c. People with high power distance value independence and personal uniqueness d. People with low uncertainty avoidance must also have high power distance. e. People in almost all cultures have high uncertainty avoidance. Feedback The correct answer is: People with high individualism can have any level (high or low) of collectivism. Question 8 Question text In behavior modification, extinction occurs when: Select one: a. employees are forced to leave the organization. b. a behavior decreases in frequency because it is punished more than reinforced. c. employees receive reinforcement less often now than in the past. Incorrect d. employees receive more reinforcement than they should receive. e. a behavior decreases in frequency because no consequence follows it. Feedback The correct answer is: a behavior decreases in frequency because no consequence follows it. Question 9 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text Emotional intelligence is best described as: Select one: a. a personality trait. Incorrect b. a set of competencies. c. a form of organizational commitment. d. an action-tendency indicating that the person is highly motivated. e. a form of empathy. Feedback The correct answer is: a set of competencies. Question 10 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Which of the following is included in the systems model of organizations? Select one: a. Inputs b. Subsystems c. Outputs d. Feedback from the environment e. All of the above Correct Feedback The correct answer is: All of the above Question 11 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Which process involves deciding whether an observed behavior or event is largely caused by internal or external factors? Select one: a. Attribution Correct b. Social identity c. Selective attention d. Personality e. Self-fulfilling prophecy Feedback The correct answer is: Attribution Question 12 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Which of the following is NOT identified in the textbook as an ethical principle? Select one: a. Utilitarianism. b. Distributive justice. c. Moral intensity. Correct d. Individual rights. e. None of the above is identified as an ethical principle. Feedback The correct answer is: Moral intensity. Question 13 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text In the model of emotions, attitudes, and behavior, feelings are directly influenced by: Select one: a. behavioral intentions. b. emotions. c. beliefs. d. all of the above. e. only 'B' and 'C'. Correct Feedback The correct answer is: only 'B' and 'C'. Question 14 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Anger, fear, joy and sadness represent: Select one: a. beliefs that influence our attitudes towards something or someone. b. the first four stages of emotional labor. c. types of emotions. Correct d. four dimensions of job satisfaction. e. both 'A' and 'C'. Feedback The correct answer is: types of emotions. Question 15 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text Which of the following tends to increase due to higher employee involvement? Select one: a. Affective commitment. b. Cognitive dissonance. c. Continuance commitment. d. All of the above. Incorrect e. None of the above. The correct answer is: Affective commitment. Question 16 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text ACME Software Ltd has developed a training program to make employees more aware of how their job performance affects customers and other employees within the organization. This training program relates most closely with which of the following concepts? Select one: a. Contingency anchor b. Grounded theory c. Open systems anchor Correct d. Virtual teams e. Network organizations Feedback The correct answer is: Open systems anchor Question 17 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Organizational behavior views organizations as: Select one: a. non-systems. b. a single unitary subsystem. c. open systems. Correct d. closed systems. e. none of the above. The correct answer is: open systems. Question 18 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Suppose that Jamie, your supervisor, makes a fundamental attribution error when evaluating your job performance. Which of the following is most likely to occur? Select one: a. Jamie would tend to give you a lower appraisal rating because she thinks your good performance is due mainly to her effective leadership over you. b. Jamie will tend to rate you high or low on all performance dimensions based mainly on her overall impression of you. c. Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). Correct d. Jamie will likely rate you based on her initial impression of your potential ability. e. Performance evaluation decisions are unaffected by attribution errors. Feedback The correct answer is: Jamie would tend to give you a higher appraisal rating because she thinks your performance is due to ability and motivation rather than external conditions (such as helpful colleagues). Question 19 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Co-workers no longer praise you when you engage in dangerous pranks, so you stop engaging in these pranks. This is an example of: Select one: a. negative reinforcement. b. punishment. c. positive reinforcement. d. action learning. e. extinction. Correct Feedback The correct answer is: extinction. Question 20 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text In behavior modification, the variable ratio schedule: Select one: a. rewards behavior continuously rather than infrequently. b. occurs when employees receive their biweekly pay cheque. c. reinforces behavior after it occurs a varying length of time. d. reinforces behavior after it occurs a varying number of times. Correct e. is all of the above. Feedback The correct answer is: reinforces behavior after it occurs a varying number of times. Question 21 Question text All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employee: Select one: a. aptitudes b. role perceptions c. motivation d. organizational citizenship e. learned capabilities Correct Feedback The correct answer is: learned capabilities Question 22 Question text According to the fundamental attribution error: Select one: a. people seldom make attributions about their own behavior. b. the likelihood of making an error attributing the behavior of another person increases with your familiarity of that other person. c. we tend to believe that other people have the same beliefs and behaviors that we have. d. we tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control. Correct e. we tend to believe that colleagues perform their jobs better than we perform our job. Feedback The correct answer is: we tend to believe the behavior of other people is caused more by their motivation and ability than by factors beyond their control. Question 23 Question text Which of the following is considered a counterproductive work behavior? Select one: a. Insulting others b. Theft c. Deliberating performing work incorrectly so the organization suffers a loss. d. All of the above Correct e. Only 'B' and 'C' Feedback The correct answer is: All of the above Question 24 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Organizational behavior experts have concluded that: Select one: a. as job performance increases, job satisfaction decreases. b. job performance is the best predictor of job satisfaction. c. job satisfaction is the best predictor of job performance. d. there is a moderate statistical relationship between job performance and job satisfaction. Correct e. both 'B' and 'C' are true. Feedback The correct answer is: there is a moderate statistical relationship between job performance and job satisfaction. Question 25 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Parental status, work style, relation and income are: Select one: a. secondary categories of workforce diversity. Correct b. primary categories of workforce diversity. c. necessary contingencies in all organizational behavior theories. d. never discussed in organizational behavior. e. a result of globalization. Feedback The correct answer is: secondary categories of workforce diversity. Quiz 2 Question 1 Question text In decision making, creativity is used: Select one: a. to find problems b. to identify alternatives c. to implement solutions more effectively d. to assist all stages of decision making. Correct e. never; creativity is not part of the decision-making process Feedback The correct answer is: to assist all stages of decision making. Question 2 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Organizations can improve creativity by: Select one: a. discouraging employees from making mistakes. b. encouraging employees to share information. Correct c. giving employees tight deadlines to develop new ideas. d. all of these statements are correct. e. none of these actions improve creativity. Feedback The correct answer is: encouraging employees to share information. Question 3 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text A task force refers to: Select one: a. any informal group that has the same members as the permanent task-oriented group. b. any formal group whose members work permanently and most of their time in that team. c. any formal group whose members must be able to perform all tasks on the team. d. any temporary team that investigates a particular problem and typically disbands when the decision is made. Correct e. None of these statements describes a task force. Feedback The correct answer is: any temporary team that investigates a particular problem and typically disbands when the decision is made. Question 4 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text Which of the following systematically evaluates the worth of each job within the organization? Select one: a. Job enlargement b. Job enrichment Incorrect c. Job evaluation d. Job rotation e. Companies do not use any procedure to systematically evaluate job worth Feedback The correct answer is: Job evaluation Question 5 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called: Select one: a. self-leadership. b. job burnout. Incorrect c. eutress. d. workaholism. e. stress. Feedback The correct answer is: stress. Question 6 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text How is effective feedback related to an employee's task cycle (the time required to complete a typical task in the job)? Select one: a. Feedback should be received an average of three times within each task cycle. b. Employees with short task cycles usually need to receive feedback less often than employees with long task cycles. c. Employees with short task cycles should receive feedback more frequently than employees with long task cycles. Correct d. Employees with short task cycles should never receive feedback. e. Task cycles have no effect on effective feedback. Feedback The correct answer is: Employees with short task cycles should receive feedback more frequently than employees with long task cycles. Question 7 Question text The rational choice model of decision making begins with: Select one: a. evaluating alternatives b. recognizing and defining the problem Correct c. searching for alternatives d. implementing the solution e. searching for information about outcomes to each alternative Feedback The correct answer is: recognizing and defining the problem Question 8 Question text Systematically evaluating alternatives through careful measurement and calculation tends to minimize: Select one: a. satisficing b. reliance on an implicit favorite c. escalation of commitment d. reliance on the rational choice process. e. satisficing and reliance on an implicit favorite Correct Feedback The correct answer is: satisficing and reliance on an implicit favorite Question 9 Question text All of the following tend to increase the quality of work performed, EXCEPT: Select one: a. job enrichment. Incorrect b. job specialization. c. competency-based rewards. d. natural grouping of tasks into one job. e. empowerment. Feedback The correct answer is: job specialization. Question 10 Question text Which of the following is an individual incentive? Select one: a. Gainsharing plans b. Piece-rate plans c. Stock options d. Stock ownership e. None of the above Incorrect Feedback The correct answer is: Piece-rate plans Question 11 Question text Stress is best described as: Select one: a. the physiological disorders we experience from adverse environmental conditions. b. an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing. c. a series of events that cause emotional exhaustion and cynicism towards customers. Incorrect d. environmental conditions that place a physical or emotional demand on the person. e. a behavior pattern of people with low risk of heart disease. Feedback The correct answer is: an adaptive response to a situation that is perceived as challenging or threatening to the person's wellbeing. Question 12 Question text Individualizing rewards enhances which expectancy theory component? Select one: a. performance expectancy b. E-to-O expectancy c. Valences of outcomes Correct d. E-to-P expectancy e. V-to-E outcomes Feedback The correct answer is: Valences of outcomes Question 13 Question text Employee involvement tends to have which of the following benefits in decision making? Select one: a. Leads to a more accurate definition of the problem. b. Improves the number and quality of alternative solutions. c. Increases the likelihood of selecting the best alternative. d. Strengthens employee commitment to the solution. e. All of these statements are correct. Correct Feedback The correct answer is: All of these statements are correct. Question 14 Question text Employees working in a department would be considered a team only when: Select one: a. they operate without any supervisor. b. everyone in the department has the same set of skills. c. they directly interact with each other and coordinate work activities. Correct d. they are all located in the same physical area. e. all of these conditions exist. Feedback The correct answer is: they directly interact with each other and coordinate work activities. Question 15 Job status-based rewards: Select one: a. try to ensure that employees believe their pay is equitable compared to other people in the organization. b. motivate employees to compete for positions further up the organization. c. tend to encourage bureaucratic hierarchy. d. do all of the above. e. do only 'B' and 'C'. Incorrect Feedback The correct answer is: do all of the above. Question 16 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Emotional exhaustion, cynicism, and reduced efficacy are characteristics of: Select one: a. eustress. b. job burnout. Correct c. hypertension. d. work-family conflict. e. workaholism. Feedback The correct answer is: job burnout. Question 17 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Team cohesiveness can be strengthened in each of the following ways EXCEPT: Select one: a. making the team just large enough to facilitate goal accomplishment. b. letting anyone become a team member. Correct c. creating or sensitizing the team to an external threat to its existence or goal accomplishment. d. ensuring that team members have compatible values and goals. e. showing members that the team is necessary to fulfill individual needs. Feedback The correct answer is: letting anyone become a team member. Question 18 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Compared with heterogeneous teams, homogeneous teams: Select one: a. become cohesive more easily. b. proceed through the team development process more quickly. c. experience less conflict with each other. d. experience better interpersonal relations. e. have all of these characteristics. Correct Feedback The correct answer is: have all of these characteristics. Question 19 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text Herzberg's motivator-hygiene theory led to more serious study of: Select one: a. performance-based rewards as a strategy to reduce employee turnover. b. job specialization as a strategy to improve job performance. c. lighting, noise and other working conditions that help employees to work harder. d. the effect of constructive thought patterns on employee behavior. e. job enrichment and the motivational potential job content. Correct Feedback The correct answer is: job enrichment and the motivational potential job content. Question 20 Question text Which of these statements about team norms is FALSE? Select one: a. Norms apply only to thoughts or feelings, not behaviors. Correct b. Team members often conform to prevailing norms without direct reinforcement or punishment from other team members. c. Some norms develop from a critical event in the team's history. d. Team norms are most strongly influenced by events soon after the team is formed. e. Some norms develop from the beliefs and values that members bring to the team. Feedback The correct answer is: Norms apply only to thoughts or feelings, not behaviors. Question 21 Question text Which of the following is considered a high-stress occupation? Select one: a. Car mechanic b. School principal c. Physician d. Forester e. Nurse Correct Feedback The correct answer is: Nurse Question 22 Incorrect 0.00 points out of 5.00 Not flaggedFlag question Question text Which of the following is an interpersonal stressor? Select one: a. Office politics b. Lack of authority to perform the job c. Performing more work than you are capable of performing d. Driving in hazardous conditions Incorrect e. None of these statements is correct Feedback The correct answer is: Office politics Question 23 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text People with are more effective in many jobs requiring social interaction, but they tend to be less effective at allocating scarce resources. Select one: a. High nAch b. Low nPow c. High nPow d. Low nAff e. High nAff Correct Feedback The correct answer is: High nAff Question 24 Correct 5.00 points out of 5.00 Not flaggedFlag question Question text According to expectancy theory, a reward that is not wanted has: Select one: a. a high E-to-P expectancy. b. an inappropriate comparison other. c. a negative outcome valence. Correct d. a low P-to-O expectancy. e. a low need for socialized power. Feedback The correct answer is: a negative outcome valence. Question 25 Question text Through hard work, Gan lives comfortably without much financial debt. Now he wants to improve relations with colleagues and form stronger friendships. Which needs-based theory of motivation explains Gan's recent focus on his social needs? Select one: a. Four-drive theory b. Learned needs theory c. Needs hierarchy theory Incorrect d. ERG theory e. Both 'C' and 'D' Feedback The correct answer is: Both 'C' and 'D' [Show More]

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