Score 22/22 Sophia Essentials of Managing Conflict Milestone

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Score 22/22 Sophia Essentials of Managing Conflict Milestone You passed this Milestone 22 questions were answered correctly. 1UNIT 1 — MILESTONE 1 Select the scenario that represents the i... ncident stage of a conflict. Abel discovers that his girlfriend has been reading his old text messages, but he convinces himself that it was unintentional. Erica's partner for the school science fair is relying on Erica to do all of the work. After arguing with her partner several times about it, Erica decides to get her teacher involved. Ghislaine is going door-to-door, asking her neighbors to sign a petition against the new tax proposed by the town. Yvonne and her daughter can barely have a conversation without yelling at one another these days. CONCEPT The Incident Stage of Conflict 2 College roommates Sonya and Adele argued about the use of their room. Adele preferred to study in the room at night, but Sonya liked to have friends over frequently. Sonya decided she wanted to use a collaborating approach to resolve the conflict. Which of the following would best fit with the collaborating conflict style? Sonya proposed that she could meet friends at the bar across the street instead. Sonya proposed that they do nothing for now, try to get along, and revisit the issue after spring break. Sonya proposed that Adele could find a new place to study. Sonya proposed that she would not have friends over until after 10 pm, and Adele could study in peace before that. CONCEPT Conflict Styles: Collaborating 3 Reena picked up her friend Samara after school and gave her a ride home, like usual. On the ride home, Samara snapped at Reena and complained loudly about the mess in the car. What Reena didn't realize was that Samara had failed a test earlier that day and was actually upset about that. What is the best approach for addressing their conflict at this stage of misunderstanding? Reena ignores Samara's comment and assumes she doesn't actually mean it. Reena says to Samara, "Are you really upset about the mess in my car, or is something else going on?" Reena says to Samara, "You're just as messy as I am— look at your school locker." Reena says to Samara, "If you don't like the mess in my car, you can find another person to give you a ride home from school." CONCEPT The Misunderstanding Stage of Conflict 4 Shante and her husband, Mark, are having an argument over whether to purchase a new car or take a vacation. Mark is strongly pushing for a vacation because he has had no more than two days in a row off from work for over a year. Shante is strongly pushing for a new car because she currently rides the bus to work and it takes her three times longer than driving to work would. After some discussion, Mark decides to use a competing conflict style in this situation. Which statement would most fit with the competing conflict style? “You know what? I can hack it a bit longer at work. You work as hard as I do PLUS you have the bus ride. Let's get the car and give you a break.” “What if we borrowed some money so you could get a car and we could go on the vacation?” “If I don't get some time away, I'm going to go crazy. You've ridden the bus for years. Why is it such a problem now?” “Shante, I'm tired of arguing. Let's just deal with this later.” CONCEPT Conflict Styles: Competing 5 Daryl and Wendy are meeting with a marriage counselor. Daryl describes their conflict. "When we were first married, we got along great and loved spending time together. Then, over the years, we started to enjoy doing different things and we spent less time together. We both had a sense that something was wrong, but we minimized it. Then one day Wendy told me that she didn't love me anymore. It broke my heart, but I didn't want a divorce. Lately, though, she seems so unhappy. She doesn't even speak to me— it's like I live with a ghost." Which of Daryl's statements describes the crisis stage of a conflict? "We both had a sense that something was wrong, but we minimized it." "She doesn't even speak to me— it's like I live with a ghost." "It broke my heart, but I didn't want a divorce." "Then one day Wendy told me that she didn't love me anymore." CONCEPT The Crisis Stage of Conflict 6 Tilda and Beth hold different opinions about what the neighborhood association should do about home owners who have been displaying political signs. Tilda thinks that political expression in the neighborhood should be encouraged, whereas Beth thinks that the signs are unsightly. When Tilda and Beth ran into each other on the sidewalk two days ago, they weren't even able to greet each other. When she got home, Tilda complained to her roommate. "I thought Beth and I saw everything the same way. I didn't realize she was so close- minded." Tilda and Beth's conflict has escalated to the tension stage because . Tilda and Beth now realize that the other person is impeding their needs. Tilda and Beth realize that they have to work harder to communicate effectively. Tilda and Beth no longer know how to relate to one another in a positive way. Tilda and Beth are intentionally attacking one another. CONCEPT The Tension Stage of Conflict 7 Kendra and her friend, Marcus, were trying to decide where to go for lunch. "I really want a burger," said Kendra. "Well, I've been craving some tacos all day!" said Marcus. Kendra was disappointed, because she really didn't like tacos and it seemed like they were always doing what Marcus wanted to do. Despite this, she said, "Okay, we can get tacos if that is what you want." Kendra's conflict style in this situation would be called accommodating for which of the following reasons? Kendra can get a burger anytime she is not with Marcus. Kendra's response to the conflict is high in cooperativeness and low in assertiveness. Kendra is still having her needs met by getting to spend time with Marcus. Kendra's response to the conflict is low in both assertiveness and cooperativeness. CONCEPT Conflict Styles: Accommodating 8 Ruth, a mediator, begins to plan for a mediation session with John and Heidi, who are seeking a divorce. They have a large amount of assets to untangle, so Ruth invites their accountant to attend the session too, so that he can review the couple's finances in detail. Ruth thinks that the accountant should be present for this portion of the mediation, so that John and Heidi have the same interpretation of their financial information. By inviting the accountant to the session, Ruth is trying to avoid conflict. values-based data-based structural interest-based CONCEPT What is Conflict? 9 Molly, a company mediator, had agreed to help Martin and Samir. The two men had been in constant disagreement ever since they became co- managers of the marketing department two months ago, and this disagreement was starting to impact all parts of the department. During a mediation session, Molly asked both men to describe their most recent conflict. "Well, a lot of our issues have been around this new deal we're trying to close with a company in Japan," started Samir. "Martin just won't listen to my ideas, and our proposal is due next week! At this rate, we'll never land this deal that we absolutely need." "Here we go again," interrupted Martin. "I don't want to discuss this now," he said as he crossed his arms over his chest. Samir threw his hands up in the air in exasperation. "Fine, you win. Let's do it your way. I'm just ready to move on." Martin's statement reflects a conflict resolution style called , while Samir's final statement reflects a conflict resolution style called . competing, compromising avoiding, accommodating competing, accommodating avoiding, collaborating CONCEPT Overview of the 5 Conflict Styles 10 Mark and Holly are town council members who disagree over what the town should do with an empty plot of land. Holly supports the construction of a new parking lot, while Mark wants to see a playground built. Mark speaks to a friend about the situation. "Ever since this issue came up, it's gotten bad. At first, it was just kind of awkward— I could sense something was wrong between Holly and me. Soon I stopped talking with her, because I didn't think she understood my perspective. Then we had a fight and other people took sides in the last council meeting. Now people are yelling at each other in the street. It seems like the only communication going on is yelling and fighting," Mark said with a sigh. Which of Mark's statements describes the discomfort stage of a conflict? "At first, it was just kind of awkward— I could sense something was wrong between Holly and me." "Then we had a fight and other people took sides in the last meeting." "It seems like the only communication going on is yelling and fighting." "Now people are yelling at each other in the street." CONCEPT The Discomfort Stage of Conflict 11 Select the true statement about arbitration as a conflict resolution technique. The arbitrator must be a legal professional or expert on the topic of the disagreement in order to be able to arbitrate the conflict. Arbitration is unique because it always involves a decision made by a group of arbitrators instead of a single person. The decision reached during arbitration is called an "award" and is legally binding and enforceable by law. Arbitration is slower and more expensive than court. CONCEPT Arbitration as a Conflict Resolution Process 12 Mark and Jennifer, two conflict resolution mediators, met for coffee on Friday morning to make some plans for the weekend. "What can I get you?" asked Mark, when he spotted Jennifer sitting at a table. "The biggest size coffee they sell," Jennifer responded with a sigh. "This week has been crazy. Do you remember that divorce mediation I was telling you about? The one that started last week?" "Sure," said Mark. "I remember that you told the couple that they'd decide on an agreement, and you wouldn't suggest anything that they should or shouldn't put into it." The form of mediation that Mark described is called . facilitative mediation transformative mediation evaluative mediation mediation-arbitration CONCEPT Mediation as a Conflict Resolution Process [Show More]

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