Details of The Intersection of Change Management and Lean Six SigmaThe Basics for Black Belts and Change Agent

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List of Abbreviations..............................................................................xi Foreword............................................................................................ ..... xiii Preface.................................................................................................... xv Working at the Intersection.................................................................xix Introduction ����������������������������������������������������������������������������������������� xxi Thank You.......................................................................................... xxiii About the Author.................................................................................xxv Section I Chapter 1 Why Should You Care?....................................................... 3 Change Receptiveness of the Organization...............................6 A Catalyst for Success...................................................................8 Respectful and Respected Leadership........................................8 \kə-ˌla-bə-ˈrā-shən\ .......................................................................8 The Collaboration Trade-Off.......................................................8 Key Takeaways...............................................................................9 Reference.........................................................................................9 Chapter 2 Change Is Good!................................................................ 11 Key Takeaways.............................................................................13 Chapter 3 Change Is Hard!................................................................ 15 Key Takeaways............................................................................ 20 Reference...................................................................................... 20 Chapter 4 Resistance Is Real.............................................................. 21 The Change Curve......................................................................21 Key Takeaways............................................................................24 Chapter 5 Minimizing Resistance..................................................... 25 The Story of the Shoe that Changed My Perspective on Change.....................................................................................25 Key Takeaways............................................................................ 30 Chapter 6 Why?: The Most Important Word in This Book........................................................................... 31 Why?..............................................................................................31 The Targets of the Change..........................................................32 People Analytics Tools................................................................33 Key Takeaways.............................................................................35 Reference.......................................................................................35 Chapter 7 Resistance in Your Personal Life?.................................... 37 Key Takeaways.............................................................................37 Reference.......................................................................................38 Section II Chapter 8 What Is Organizational Change Management? .................................................................... 41 The ADKAR Model (by Prosci, Inc.)....................................... 42 Managed Change Model (by LaMarsh Global)...................... 42 Resistance to Leaving the Current State............................. 43 Resistance to Moving to the Future State........................... 43 Resistance to the Change Plan............................................. 44 The Five Stages.............................................................................45 Emotional Support.....................................................................47 A Chaordic Change, Discovered in an Unlikely Place..........................................................................47 Friction Equation.......................................................................49 Organizational Change Management......................................50 Some Lessons Learned on How Can I Help?......................50 The Reinforcement Paradox?............................................51 Key Takeaways.............................................................................52 References.....................................................................................53 [Show More]

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