MGT 311 Final Exam Notes/ UNIVERSITY OF PHOENIX: All Correct Answers ( Download To Get An A)

Document Content and Description Below

1. Vera’s job in publishing requires her to seek out new writers. She has chosen a bunch of talented writers, but none of them seem to get chosen for publishing. She thinks this has something to do... with conflicts in management. How would you describe Vera’s job attitude? Low job satisfaction. High job involvement 2. Julia is a receptionist at a stockbroker’s office. Her boss just came in and chewed her out for no apparent reason. Julia freaks out and slams her iPad in the garbage. What is the cause of Julia’s reaction? Emotion 3. Erin is a customer service rep a social media software company. A customer calls and chews her out because the software is down. She needs to leave her desk to cool down. Why is her anger an emotion and NOT a mood? It has contextual stimulus. 4) Incompatibility two or more attitudes or between behavior and attitudes is referred to as? Cognitive dissonance 5) What is the term that describes a person’s connection to their job and their view of self-worth from their work at the job? Job involvement 6) Some companies require their employees to display a certain type of emotion when performing their job. What term refers to these emotions? Displayed emotions 7) Janet must find a writer who can be assigned to an big advertising account. She pours over data from the past performance of her writers. Eventually she chooses a writer that has shown great results on similar accounts. What is the basis for Janet’s choice? Systematic study 8) What is it called when managerial methods are based on the scientific evidence? Evidence-based management 9) A construction manager is spending a great deal of time conducting interviews, due to high turnover rates of skilled workers. Many people quit because the workplace is not safe. Some foreman employees were encouraged to break rules in order to get the job done faster. How can the manager control these bad foremen? Find out the reason foremen are putting a greater importance on finishing the job, rather than safety 10) Phil is a great salesman who has had a passion for sales since a young age. He recently won a trip to Hawaii for setting a new company sales record. Based on self-determination theory, why did the company recognition and award motivate Phil? The award boosted Phil’s sense of competence and provided feedback that improved his intrinsic motivation. 11) Tony is a computer program who is being forced to make a presentation about a project. He loves programming, but this project is going to take up much of his personal time. Based on self-determination theory, why is this presentation reducing Tony's motivation? The external goals feel deceptive, thus lowering Tony's intrinsic motivation 12) Glendon is a business graduate who worked at a firm in Spain making a lot of money. The firm was hit by a financial crisis and sent Glendon back home where he makes less money at a non-profit, but is much happier. Which theory explains why Glendon is more happy? Self-concordance 13) Marci was sitting at her desk, when her boss walked in a gave her a bunch of really nice compliments. This made her very happy and satisfied with her career. Marci's boss uses what type of communication? Motivation 14) How can manages make sure that employees do not withhold important info by being silent? Listen to employees and support diverse opinions. 15) A CEO sent a super mean email to over 500 managers at his company. What did he do wrong? Selected the wrong channel for this message 16) Araceli works for a large corporation. She never speaks at meetings because employees like to gossip after work. What contextual issue is damaging the performance of Araceli's team? Climate of trust 17) Ayesha is creating a team to build a new prototype. The other two team members have show great success working together in the past. She brings a high level of expertise for this project. Which best describes Ayesha's group? High norms. High cohesiveness. High productivity 18) Irma is assigned to a project, but does not like some of the rules that have been set. However, other team members are perfectly fine with rules, so Irma decided to go along. What is this called? Accommodating 19) Angelina has a cubicle neighbor that talks in a really annoying voice. She decides it’s not even worth talking to this individual. What is this called? Avoiding 20) What is needed to keep process conflict productive? Must be kept low 21) What is the inherent right of a manager to have orders followed and obeyed? Authority 22) Consider the following actions: reduce costs, cut overhead, speed up decision making, increase flexibility, get closer to customers, and empower employees. What type of strategy is this? Wider spans of control 23) What is the term for employees adapting to organizational culture? Socialization 24) Imagine if an employee’s expectations do not reconcile with reality… At which stage of socialization is this person going to quit? Encounter 25) Your boss offers you a raise for doing additional work. What type of power is this called? Reward 26) How do Political behaviors factor into the workplace? Are outside of a person’s specified performance 27) How can a manager leverage the diversity of group, regardless of its actual composition? Make sure all group members know the importance of diversity in groups. 28) Workforce programs that focus on diversity can be broken down into 3 steps. What is the third step in the process? Foster personal development practices that highlight the unique skills of all employees 29) Sometime people will resist change. A manager gain their support by letting them contributes to the change process. What is this tactic called? Cooptation 30) What strategy can quickly gain the support of enemies, but could backfire? Manipulation [Show More]

Last updated: 1 year ago

Preview 1 out of  pages