Shadow Health Musculoskeletal Education Empathy. Graded A+

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Education & Empathy : 4 of 4 (100.0%) During the patient interview, there are a number of opportunities to provide patient education and empathy. The opportunities listed below are those identified... by nursing experts to be of particular importance to this patient. A Model Statement is provided as an example of an appropriate response to each opportunity.  Opportunities marked as Not Encountered are opportunities that were not elicited in the interview  Opportunities marked as Not Followed Up are missed opportunities that were present in the interview, but where no statements were made  Opportunities marked as Followed Up were followed up by students, and include the dialogue between student and patient 1 Symptoms Followed Up Description: Tina describes the symptoms that have been bothering her. what brings you in today? Question 12:39 PM CDT Well, I have a lot of pain in my lower back. It really hurts, and it doesn't seem to be going away. It's making it kind of hard to get things done, so I decided to come in and have it looked at. I am sorry that you are having lower back pain, making hard to your job done Empathize 12:45 PM CDT Thanks for understanding. Model Statement: "I’m sorry to hear you’re in pain. I would like to learn more about your pain and how it may have happened, and then we can talk about treating it so you feel better." 2 Cause of Injury Followed Up Description: Tina discusses her lifting technique. what were you doing? (Clarified to: what were you doing when you were injured) Question 12:50 PM CDT I was helping my friend Selena move into her new house, and I went to lift a box and tweaked my back. (Clarified to: what I was doing when I was injured) what technique did you use to lift a box? (Clarified to: did you lift the box with your back) Question 12:55 PM CDT Yeah, I bent over and picked it up with my back. Maybe I wasn't lifting enough with my knees. . . (Clarified to: if I lifted the box with my back) you are right, when lifting make sure to use proper technique Educate 12:56 PM CDT [Show More]

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