University of North Florida MAN 6204 Chap004

Document Content and Description Below

Workplace Emotions, Attitudes, and Stress True / False Questions 1. Cognitive processes typically occur before emotional processes are initiated. True False 2. Emotions represent the cluster of b... eliefs, assessed feelings, and behavioral intentions towards something or someone guided by conscious logical reasoning. True False 3. Emotions are brief events or "episodes". True False 4. Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular. True False 5. People are consciously aware of most emotions they experience. True False 6. Emotions generate a core affect that something is good or bad, helpful or harmful, to be approached or avoided. True False7. Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment. True False 8. Moods are less intense emotional states that are directed toward something or somebody in particular. True False 9. Emotions are communications to ourselves, which serve to put us in a state of readiness. True False 10 . Attitudes represent a cluster of beliefs, motivation and feelings about an attitude object. True False 11 . Beliefs are established perceptions about the attitude object. True False 12 . Attitudes consist of the following three components: emotions, beliefs, and behaviors. True False 13 . The emotional markers that nonconsciously tag sensory information are calculated feelings towards the information source. True False 14 . A dual cognitive-emotional attitude formed by emotions and logic is responsible for how employees form positive or negative attitudes toward their job, coworkers, and other aspects of work. True False15 . The influence of both cognitive reasoning and emotions on attitudes is most apparent when they agree with each other. True False 16 . Studies indicate that while executives tend to make quick decisions based on logical reasoning, the best decisions are based on their emotional responses. True False 17 . Cognitive dissonance is more likely to occur when the dissonant behavior is known to everyone, was done voluntarily and cannot be undone. True False 18 . A person's emotions are influenced by his or her personality, not just from workplace experiences. True False 19 . Emotional labor refers to any physical work that makes employees feel angry that they must perform this kind of wor [Show More]

Last updated: 1 year ago

Preview 1 out of 136 pages