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BUISINESS 341 Final Milestone. 1 According to Social Identity Theory, which of the following contributes to a person's sense of identity? • Systemic change • Initiation of conflict •... Individual genetics • Personal experience 2 Joe is going to assist Brenda in improving her department's workload by implementing a checks and balances system in the mailroom. Brenda is going to ensure her team adheres to this new system so that Joe is able to get the documents he needs on time. This is an example of which of the following? • Suspending judgement • Engaging in active listening • Demonstrating a collaborative relationship • Shifting from content to process 3 The avoiding style can be described as which of the following? • Low in assertiveness and high in cooperativeness • High in assertiveness and low in cooperativeness • High in both assertiveness and cooperativeness • Low in both assertiveness and cooperativeness 4 Which of the following statements about the competing conflict style is true? • Parties using this style often take legal action to resolve conflicts. • Parties using this style often see conflicts as win/lose scenarios. • Parties using this style rely on physical force to get what they want. • Parties using this style are incapable of coming to an agreement. 5 Which of the following is a stage of the conflict consulting process? • Exploring options • Action planning • Opening dialogue • Clarifying questions 6 A major assumption of Realistic Conflict Theory centers around the idea of __________, meaning that for every gain by one party, there is a corresponding loss by the other party. • superordinate goals • zero-sum thinking • moves • limited resources 7 Which of the following is a true statement? • A position is the only way for a specific interest to be met. • Positional bargaining helps parties focus on their common interests. • Parties often leave the positional bargaining process feeling dissatisfied. • The interests that underlie parties' positions often conflict with each other. 8 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.” Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons? • Jealousy • Lack of appreciation • Suspicion • Inflexibility of roles 9 Which of the following is considered essential in order to achieve a successful resolution? • The parties have a sense of investment in the process. • The parties have experience with conflict resolution processes. • The parties consider their relationship to be the most important factor. • The parties are on speaking terms with one another. 10 Which of the following is considered to be the foundation of conflict prevention? • Family relationships • Positive relationships • Dependent relationships • Long-lasting relationships 11 Which of the following statements about worldview is true? • Worldview is a collection of assumptions common to all members of a culture. • Worldview can affect how people behave in conflict situations. • Worldview is expressed in varying ways and to varying degrees. • All of the answer choices are correct. 12 In the misunderstanding stage of conflict, parties often have differing interpretations of which of the following? • Needs • Events • Stages • Motives 13 Proxemics uses __________ as a symbol. • conversation and positioning • positioning and space • detachment and space • space and conversation 14 When Jenny decided to have a baby before she was married, her parents were very upset. Their reaction may be influenced by which of the following? • Systemic thinking • Attribution bias • Cultural norms • The ripple effect 15 Which of the following best describes the state of impasse? • The conflict resolution process is immediately abandoned. • The parties agree to continue the conflict indefinitely. • Some or all of both parties’ needs cannot be met jointly. • The conflict begins to escalate again. 16 A high reaction threshold, in terms of the fight/flight reaction, describes which of the following? • Requiring the body to produce a more intense physical reaction in a specific circumstance • Requiring a greater perception of threat to trigger the fight/flight reaction in a specific circumstance • Requiring a smaller perception of threat to trigger the fight/flight reaction in a specific circumstance • Requiring the body to produce a more intense emotional reaction in a specific circumstance 17 To prevent further conflict and negative emotional displays during a courageous conversation, which of the following should occur? • The parties carefully evaluate statements that were made in the heat of the conflict. • The intervener sets ground rules for the parties. • The parties help the intervener generate a set of ground rules. • The parties take turns speaking with the intervener. 18 Which of the following is traditionally perceived as gender inappropriate in U.S. culture? • A man using a competing conflict style • A man using an avoiding conflict style • A woman using an avoiding conflict style • A woman using an accommodating conflict style CONCEPT Gender and Conflict Style I need help with this question 19 Why is active listening so important? • All of the answer choices are correct. • It lets the speaker know that his/her message has been heard. • It lets the speaker know that his/her message has been respected. • It lets the speaker know that his/her message has been understood. 20 Which of the following terms is used to describe the increasing interconnection between countries? • Globalization • Sovereignty • Interconnection • Intranational conflict 21 Which aspect of decision-making focuses on the tangible costs and benefits associated with each available option? • Tangible • Emotional • Rational • Non-rational 22 Which of the following should be taken into consideration during a mediation? • Collectivist worldview • All of the answer choices are correct. • External locus of control worldview • High power distance worldview 23 "Emotional bias" is a term associated with which of the following? • Cognitive dissonance • Non-rational aspects of decision-making • Risk avoidance • Cost/benefit analysis 24 Which of the following describes a system that has no source of new energy? • Closed system • Open system • Interconnected system • Inefficient system 25 Collaborative law is commonly used as a conflict resolution method for which type of dispute? • Business • Divorce and family • Contractual • Law and property [Show More]

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