NRS 224C Assignment 3: Conflict Management Completed Shadow Health Prioritizing Individual Patient; Score-20 Out of 20.

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Assignment 3: Conflict Management Results | Turned In Leadership Content - Spring 2020, NRS 224C Return to Assignment (/assignments/324952/) Your Results Lab Pass (/assignment_attempts/6... 804850/lab_pass.p Overview Bedside Shift Report Debrief Interprofessional Communication Score: 20.0 out of 20 Time: 0735 Team Delegation Interprofessional Communication Prioritizing Individual Patient Needs Prioritizing Delivery of Care Student Survey Diya: Hey, what's up? What should you say to fill in Nurse Diya and gain insight into what occurred? Omar Haddad received a meal that wasn’t Halal, though he said he informed you of his dietary needs upon admission. Do you know why he may have been delivered the wrong meal? You scored 1.0 out of 1 The correct answer is: Omar Haddad received a meal that wasn’t Halal, though he s he informed you of his dietary needs upon admission. Do yo know why he may have been delivered the wrong meal? Diya: Hm, let me think . . . Why is this an appropriate way to ask about the root cause of this situation? You convey the needed information without underselling or blaming preemptively. You scored 1.0 out of 1 The correct answer is: You convey the needed information without underselli or blaming preemptively. Diya: Oh gosh -- I think I remember now. I just wrote down “NPO” in the diet part of his EHR, because I knew he would be NPO before his procedure, and then discharged right after. I guess I didn’t even consider that the procedure might not work out. How should you provide guidance to Nurse Diya around the policy in question? It’s important that you always follow policy: in this case, to record a patient’s information even if it doesn’t seem immediately relevant to the circumstances, because they could always change. You scored 1.0 out of 1 The correct answer is: It’s important that you always follow policy: in this case, to record a patient’s information even if it doesn’t seem immediately relevant to the circumstances, because they could always change. Diya: Yeah, that makes complete sense. Thanks for the reminder. Why is this an effective way of communicating policy to Nurse Diya? The nursing behavior is correct and clearly stated. You scored 1.0 out of 1 The correct answer is: The nursing behavior is corre and clearly stated. Diya: Thanks for talking with me. See you later! [AUDIO COMING SOON] Time: 0740 You scored 1.0 out of 1 Omar: So what happened? Is someone in trouble? How should you inform Mr. Haddad about the outcome of your conversation with Nurse Diya? Because you were on orders not to eat, the nurse who admitted you omitted writing down your dietary needs, even though staff are expected to record all standard areas of information. I had a conversation with Nurse Diya; she agrees to follow policy in the future, and she sends her apologies for preventing you from getting a Halal meal. While we only take disciplinary action when staff show significant neglect for patient safety, I hope my talking with her can provide you some satisfaction. The correct answer is: Because you were on orders to eat, the nurse who admitted you omitted writing down you dietary needs, even though st are expected to record all standard areas of information had a conversation with Nurs Diya; she agrees to follow pol in the future, and she sends h apologies for preventing you from getting a Halal meal. Whi we only take disciplinary actio when staff show significant neglect for patient safety, I ho my talking with her can provid you some satisfaction. Omar: Thanks for talking to her. I'm still upset, but you did what you can do, so I guess that's all I can ask for. Why is this an effective way of summarizing your and Nurse Diya’s interaction to Mr. Haddad? You treat the patient with respect, compassion, and honesty. You scored 1.0 out of 1 The correct answer is: You treat the patient with respect, compassion, and honesty. Time: 0610 Ava: Excuse me, Nurse? Hi. I need to talk to you about something important. What can I do for you? Ava: It's my mom. She just keeps getting worse and worse, and I hate seeing her like this. I need your help. These hospital visits are always a wake-up call for her. She'll stop smoking . . . but only for a few days. And I can't take it anymore. What is the most appropriate response to Ava in this situation? That must be very frustrating. I'm sure it's been difficult to see your mother go through that so many times. You scored 1.0 out of 1 The correct answer is: That must be very frustrating. sure it's been difficult to see your mother go through that s many times. Ava: Thank you. It has been difficult . . . Wow, it actually means a lot to me to hear somebody say that. I'm just . . . I'm not sure how much more I can take of this . . . of watching her make herself worse. Why is this the best response to Ava's concern? You show empathy to Ava, helping her to feel that her concerns are being heard. You scored 1.0 out of 1 The correct answer is: You show empathy to Ava, helping her to feel that her concerns are being heard. Ava: I think I need to give Mom some kind of extra push. Mom's been living with me, and we've made it work, but I know she's going to need even more care. I'm willing to try it, but not if she keeps smoking. I just can't stand watching her make herself worse when we put so much effort into trying to get her better. I want you to tell Mom that unless she really quits this time, she's going to have to go into assisted living. I'd do it myself, but our relationship has gotten strained enough already, and I think it would mean more coming from you. If your mother decides that assisted living is something she wants to consider, I will provide some resources she can use to help her explore her options. However, I will not participate in delivering an ultimatum. You scored 1.0 out of 1 The correct answer is: If your mother decides that assisted living is something s wants to consider, I will provi some resources she can use t help her explore her options. However, I will not participate delivering an ultimatum. Ava: I can't believe this. I come to you asking for help, asking you to do something that could save my mom's life, and you turn me down. Helping her is literally your job! Why is this the best response to Ava's concern? You set clear boundaries with your patient's family member and remind Ava of the importance of Mrs. O'Connor's autonomy. You scored 1.0 out of 1 The correct answer is: You set clear boundaries with your patient's family member and remind Ava of the importance of Mrs. O'Connor' autonomy. Ava: This is just unacceptable. I really think that giving my mom this ultimatum is the only thing that has a chance of saving her. I can't believe you won't help me! What is the most appropriate response to Ava's complaint? I know that this must be a high-stress situation for you, especially considering how much work you put into your mother's care. Could you please explain why you think this is the best option for Mrs. O'Connor? You scored 1.0 out of 1 The correct answer is: I know that this must be a hig stress situation for you, especially considering how much work you put into your mother's care. Could you plea explain why you think this is t best option for Mrs. O'Connor Ava: Yes, it is high-stress. When I think about it . . . I've been stressed out over Mom's smoking for years. Why is this the best response to Ava's concern? You show Ava that you understand the pivotal role she plays in Mrs. O'Connor's care and calmly invite her to share her point of view. You scored 1.0 out of 1 The correct answer is: You show Ava that you understand the pivotal role sh plays in Mrs. O'Connor's care and calmly invite her to share her point of view. Ava: Nothing else has worked! I guess . . . I guess I just thought that, somehow, I could scare her into quitting. If she knew she might not have me to rely on, maybe she'd finally take it all more seriously. What is the most appropriate response to Ava in this situation? I can tell that you have your mother's best interests at heart. What makes you think that this approach will help Mrs. O'Connor take her condition more seriously? You scored 1.0 out of 1 The correct answer is: I can tell that you have your mother's best interests at hea What makes you think that thi approach will help Mrs. O'Connor take her condition more seriously? Ava: Honestly, I'm not sure. Now that I think about it . . . it just seemed like something new I could try, you know? It feels like we've tried everything else! But it's not like Mom doesn't know how serious this is, or what the cigarettes are doing to her. Why is this the best response to Ava's concern? Your open-ended question indicates to Ava that you are willing to listen to her point of view. You scored 1.0 out of 1 The correct answer is: Your open-ended question indicates to Ava that you are willing to listen to her point of view. Ava: Clearly, I've got a lot to think about. I'm not sure anymore that I really want to give Mom this final warning, but I'll keep it as an option for later. Promise me you won't tell Mom that we had this conversation. It would just stress her out. What is the most appropriate response to Ava's request? I cannot make that promise. As your mother's nurse, I cannot guarantee that I will be able to keep anything secret from her that has to do with her care. You scored 1.0 out of 1 The correct answer is: I cannot make that promise. A your mother's nurse, I cannot guarantee that I will be able to keep anything secret from her that has to do with her care. Ava: OK. I guess I can accept that. Why is this the best response to Ava's request? Your response supports the ethical principle of truth-telling. You scored 1.0 out of 1 The correct answer is: Your response supports the ethical principle of truth-tellin Ava: Thanks for hearing me out. Even though you wouldn't do what I wanted, I think it was still really useful just to have someone lis to me about all of this. It's helping me think things through. Time: 0730 Hello, Mr. Haddad. What can I do for you? Omar: I’m just really, really frustrated right now. I’m trying to keep my cool, but this has been miserable. First they had to stop the procedure because it was just completely unbearable for me. Then they say I can finally eat something, after who knows how long, so I’m looking forward to this one glimmer of good news, right? Then they bring me a meal that isn’t Halal, and I specifically told multiple people to make sure it would be. The level of incompetence is astounding, and I just -- put it this way, I'm extremely upset right now. How should you respond to Mr. Haddad? I can imagine how frustrating it is to have your needs for a Halal meal not met, on top of such a difficult and painful day. I can assure you how important it is at Shadow General to accommodate our patients’ needs. I promise we will work to discover what happened, and also get you a suitable meal as soon as possible. You scored 1.0 out of 1 The correct answer is: I can imagine how frustrating is to have your needs for a Ha meal not met, on top of such a difficult and painful day. I can assure you how important it is Shadow General to accommodate our patients’ needs. I promise we will work discover what happened, and also get you a suitable meal a soon as possible. Omar: Alright, that would be good. Why is this an appropriate way to respond to Mr. Haddad? You acknowledge the need for reparatory action, and commit to it, without matching Mr. Haddad’s vitriol for your colleagues. You scored 1.0 out of 1 The correct answer is: You acknowledge the need for reparatory action, and commit it, without matching Mr. Haddad’s vitriol for your colleagues. Can you tell me about when you first discussed your diet with our staff? Omar: So, I told the nurse who first took down all my info, and I’m guessing she wrote it down -- she was using a tablet. I also reminded another nurse, Ben I think, who said yeah, the nurse who admitted me would have written this down, not to worry. So, I don't know what happened. This is such a major screw up, to me, and frankly, I expect whoever’s responsible to be disciplined. How will you respond to Mr. Haddad? I agree that given how clear you were about your diet, it absolutely should have been accommodated, and I’m sorry it wasn’t. I can’t promise disciplinary action will be taken till I know more, but I’ll have a thorough discussion with the people involved. You scored 1.0 out of 1 The correct answer is: I agree that given how clear y were about your diet, it absolutely should have been accommodated, and I’m sorry wasn’t. I can’t promise disciplinary action will be take till I know more, but I’ll have a thorough discussion with the people involved. I agree that given how clear you were about your diet, it absolutely should have been accommodated, and I’m sorry it wasn’t. I can’t promise disciplinary action will be taken until I know more, but I’ll have a thorough discussion with the people involved. Omar: Okay. I'm not happy, but I guess I'll have to settle for that. Why is this the best response to Mr. Haddad's information? You commit only to taking actions that are appropriate for this scenario. You scored 1.0 out of 1 The correct answer is: You commit only to taking actions that are appropriate fo this scenario. [Show More]

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