U‌‍‌‌‍‌‍‍‌‌‌‍‌‍‍‌‍‍‍sing chapter 15 in the Service Management text makes the point that service capacity (e.g., seats on an aircraft) has characteristics s‌‍‌‌‍‌‍‍‌‌‌‍‌‍‍‌‍‍‍imilar to inventories. What inventory model would you apply, as an operation manager for a university, to determine classroom capacity‌‍‌‌‍‌‍‍‌‌‌‍‌‍‍‌‍‍‍?

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For an operation manager in a university, Epstein, (2018) postulates that the best inventory model to apply in order to determine the classroom capacity is the transformational model. This model has b... een argued as being valid for services that involve control and precise direction. Besides, the transformation model also effectively applies to the manufacturing organization for both not for profit and private sectors. operations Operational management according to Epstein, (2018) involves the functional mandate to produce services essential for organizations and a resultant distribution to the customers. It deals with the making of decisions by managers in the operational department that affect simultaneous production as well as consumption of products. The arrangements involve the people, production systems, process, and the people who deliver the produced services. In general, it differs from operations management, with the services related to service organizations differing from those involved with manufacturing. In the current era, the service providers are widely known to be in the front line in the contribution towards employment and GDP. This has led to a consequent rendering of they being essential in the growth of an economy. [Show More]

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