Department of Entrepreneurship, Supply Chain, Transport, Tourism & Logistics Management MNP2602/MO001/4/2017

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Department of Entrepreneurship, Supply Chain, Transport, Tourism & Logistics Management Supply chain management Semester module MNP2602/MO001/4/2017 Department of Entrepreneurship, Supply Chain,... Transport, Tourism & Logistics Management © 2016 University of South Africa All rights reserved Printed and published by the University of South Africa Muckleneuk, Pretoria MNP2602/MO001/4/2017 60166452 Shutterstock.com images used Note: Since this is an online module, your module is available on myUnisa. However, in order to support you with your studies, you will also receive certain study material in printed format. Contents Dear Student iv LEARNING UNIT 0 1 TOPIC 1: SUPPLY CHAIN MANAGEMENT: AN OVERVIEW 17 LEARNING UNIT 1: Introduction to supply chain management 18 TOPIC 2: ISSUES IN SUPPLY CHAIN MANAGEMENT 29 LEARNING UNIT 2: Purchasing management 30 LEARNING UNIT 3: Management 46 LEARNING UNIT 4: Strategic sourcing for successful supplier relationship management 56 TOPIC 3: DISTRIBUSTION ISSUES IN SUPPLY CHAIN MANAGEMENT 67 LEARNING UNIT 5: Customer relationship management 68 TOPIC 4: SUSTAINING A COMPETITIVE ADVANTAGE 77 LEARNING UNIT 6: Process integration 78 LEARNING UNIT 7: Sustaining a competitive advantage` 87 Dear student This document provides insight into the information presented on myUnisa, the University’s official online learning management system. If at all possible, we would like to encourage you to set up your myLife account at https://my.unisa.ac.za/portal and join the online learning environment. ............................................................................................continued................................................................................................... [Show More]

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