HCM 403 - Operations Management Flashcards 8th edition Questions and Answers

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operations management - -the systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers OM= managing business... processes Processes can be linked together to form a supply chain- interrelated processes within a firm and across different firms that produce a service or product to the satisfaction of the customers supply chains= interrelated business processes -across the organization - -material and service inputs sales revenue product and service outputs marketing, finance, and operations :support functions- accounting, information systems, human resources, engineering -a process view - -external environment info on performance outputs, goods, services internal and external customers inputs, workers, managers, equipment, facilities, materials, land, energy MANUFACTURING VS SERVICE [Show More]

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