BUSI 341 Conflict_Resolution_Milestone_3_Practice_Test_2020 | BUSI341 UNIT 3 — PRACTICE MILESTONE 3_A Grade

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UNIT 3 — PRACTICE MILESTONE 3 Download Practice Milestone PDF Score You failed this Practice Milestone. When you take the actual Milestone, you must score 50% or higher to pass. 7 questions wer... e answered correctly. 14 questions were answered incorrectly. 1 Which of the following is NOT a possible objective of active listening? Summarizing a long statement Reflecting a speaker’s emotions Noting key points in a statement Revealing what you want to the speaker CONCEPT Active Listening Overview 2 Match each active listening technique to its description. Summarizing Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 1 of 11 7/28/2020, 10:21 AMParaphrasing Reflecting A. The listener demonstrates understanding by repeating the speaker's key points in a checklist. B. The listener demonstrates understanding by focusing on the emotional content of the speaker's message. C. The listener demonstrates understanding by restating the speaker's points in different words. CONCEPT Summarizing, Paraphrasing, and Reflecting 3 Dennis wanted to place more cash down and take a lower mortgage, while John wanted to take a higher mortgage and spend their available cash on furnishings for the house. “Why do you have such a huge need to furnish the house so elaborately?” Dennis asked. John replied, “When you say I’m being elaborate, it makes me feel that you don’t respect that I want us to have a comfortable home, because what I want isn’t that fancy.” “I appreciate that,” Dennis said, “but you really do always look for the most expensive items in the store. I want you to get things that are nice, but not always top of the line.” Select the example of an I-statement used in this conversation. "When you say I’m being elaborate, it makes me feel that you don’t respect that I want us to have a comfortable home, because what I want isn’t that fancy." “I appreciate that... but you really do always look for the most expensive items in the store." “Why do you have such a huge need to furnish the house so elaborately?” Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 2 of 11 7/28/2020, 10:21 AM"I want you to get things that are nice, but not always top of the line." CONCEPT I-Statements 4 Which of the following makes the brainstorming process easier? Developing solutions for one interest at a time Trying to develop a single solution that meets all interests Making sure that all brainstormed solutions are feasible Discarding ineffective ideas during brainstorming CONCEPT Generating Options 5 Which of the following is a reason to ask an open-ended clarifying question? To change a party’s position To confirm or disprove a party's existing belief To draw out a detailed explanation of a party’s perspective To challenge a party’s beliefs about a situation Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 3 of 11 7/28/2020, 10:21 AMCONCEPT Asking Clarifying Questions 6 Sarah and Benjamin were coworkers with a large project due in one month. They successfully divided the workload and developed a schedule for completing the work. Only one weekend, when each had a child graduating from high school, wasn’t covered. Neither Sarah nor Benjamin was willing to sacrifice that weekend, because they each felt a responsibility as good parents to be with their children at graduation. Which of the following describes the situation that Sarah and Benjamin are in? Partial agreement Values conflict Impasse All of the answers are correct CONCEPT Impasses 7 Which of the following best defines a position? A strategy for meeting an interest An offer from one party to another Something a party wants to achieve Something which is not in conflict with another party’s needs Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 4 of 11 7/28/2020, 10:21 AMCONCEPT Understanding the Distinction Between Positions and Interests 8 Which of the following is NOT a use of assertive communication? Diffusing Shifting from content to process Challenging Fogging CONCEPT Assertive Communication 9 Which of the following best describes a characteristic of private meetings between a mediator and parties? Private meetings are required in all mediation processes. Private meetings allow a mediator to tell a party he or she is being difficult. Private meetings are short. The content of private meetings must remain confidential. CONCEPT Private Meetings and Confidentiality 10 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 5 of 11 7/28/2020, 10:21 AMJeremy, one of the four bartenders at the bar Liz ran, asked for Saturday night off to attend his nephew’s graduation party. Liz explained that Saturday was always their busiest night, and she needed two bartenders on then. “The workload will be too much for just one, and the customers will be unhappy,” she said. Which of the following options would the parties evaluate as effective or ineffective at meeting both parties’ needs, based on the information given? = Correct Answer = Incorrect Answer Effective Ineffective Jeremy could take the night off and give the bartender who works alone some extra money Jeremy could skip his nephew’s party Jeremy could get another bartender to trade shifts with him CONCEPT Evaluating Options 11 Which of the following answers is a true statement about the distinction between positions and interests? Unlike positions, interests are often shared by the parties. Positions are based on interests. Interests are needs; positions are methods. All of the answers are correct. CONCEPT Moving from Positions to Interests 12 Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 6 of 11 7/28/2020, 10:21 AMWhich of the following is an effective way of double-checking that all parties’ interests have been addressed in a problem statement? Reviewing parties’ positions Revisiting ground rules Asking more clarifying questions Prioritizing solutions CONCEPT Creating a Problem Statement 13 Which of the following terms describes a moment when everything suddenly comes together for the parties during the iterative resolution process? Impasse A-ha moment Buy-in Win-win moment CONCEPT Resolution Requires Repetition 14 Which of the following statements demonstrates effective assertive communication? Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 7 of 11 7/28/2020, 10:21 AM“I just disagree with you, and it’s hard for me to believe you think that way.” “You clearly don’t understand the way I feel about your position. It offends me.” “I understand your feeling, but what you’re doing is hurting me. I need you to stop.” “If this behavior doesn’t stop, there will be severe consequences for you.” CONCEPT Assertive Communication 15 Which of the following best defines a value? Something a party wants badly out of a conflict A belief underlying a position A deeply held belief that is part of a person’s sense of self A way that a party thinks his/her interests can be met CONCEPT When Interests Are Values 16 Which of the following is a statement that helps separate people from problems? “You’re such a great guy; I can’t understand why you don’t see my point. Look at it through my eyes.” “I didn’t think you were that kind of person. Try to be more understanding, and we can get somewhere.” Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 8 of 11 7/28/2020, 10:21 AM“You aren’t helping by acting like that. It’s rude. We need to work together better.” “However you feel about each other right now, there are some choices that you seem to need to make.” CONCEPT Separating People and Problems 17 Shifting the focus from positions to interests to find a mutually satisfying agreement is a key component of which of the following? An assertive approach A conciliatory approach A distributive approach An integrative approach CONCEPT Conflict as Partnership 18 Which of the following approaches to resolving conflict relies on win-win thinking? Integrative bargaining Distributive bargaining Accommodating Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 9 of 11 7/28/2020, 10:21 AMCompromising CONCEPT Zero-sum vs. Win-Win Thinking 19 Which of the following could help give parties a sense of ownership over a conflict resolution process? Reminding parties that they can make or not make an agreement as they feel appropriate Asking parties for their input on the process Outlining the process at the beginning All of the answers are correct. CONCEPT Ownership of the Resolution Process 20 Which of the following is an important step when interlinking options? Ensuring that the parties understand that the options they choose will be legally binding Ensuring that both parties concede certain parts of their positions to make the options feasible Ensuring that the options are stated in a way that demonstrates how the mutual interests are being met Ensuring that the interests of the most important party are prioritized other those of the other party CONCEPT Prioritizing and Interlinking Options Sophia :: Welcome https://phoenix.sophia.org/spcc/conflict-resolution-2/milestone_take_fee... 10 of 11 7/28/2020, 10:21 AM21 Which of the following is NOT necessarily a characteristic of an effective mediated agreement? The agreement addresses parties’ interests. Parties are clear about what is and is not included in an agreement. Parties feel that their needs are satisfied by the agreement. The agreement is put into writing. CONCEPT Creating Effective Agreements © 2020 SOPHIA Learning, LLC. SOPHIA is a registered trademark of SOPHIA Learning, LLC. 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