CASE study-the-issue-of-assessing-quality-health-care-arnold-palmer-hospital-fall-2021 (1)_removed

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4. Develop a fish- bone diagram illustrating the quality variables for a patient who just gave birth at Arnold Palmer Hospital ( or any other hospital). Quality issues Towels Registr... ation Delivery Linen Admission Procedures Oxygen Medical Neonatal Supplies Processes Training the Mother Material Methods Quality at the Ritz- Carlton Hotel Company 1. In what ways could the Ritz- Carlton monitor its success in achieving quality? Monitoring success in achieving quality is difficult in a service-based business because everything is based upon that particular customer. Getting customer feedback through surveys, personal calls, and letters is a start to determining if the customer enjoyed their stay. Luxury hotels have concessions, restaurant, and banquet halls. Keeping track of the success of these things can help determine the quality they are receiving. Set up some type of loyalty program so the hotel can keep track of repeat customers. Logging and tracking that people are returning to the hotel for stays, dinner, banquets, etc. shows that people are happy and satisfied customers which are showing the hotel is achieving quality 2. Many companies say that their goal is to provide quality products or services. What actions might you expect from a company that intends quality to be more than a slogan or buzzword? Luxury, service, and quality are said to be the three words that describe Ritz-Carlton Hotels. To make sure that luxury, service, and quality are more than just a slogan, Ritz-Carlton puts emphasis on total quality management. Doing so, Ritz-Carlton found many wastes in processes that not only impacted customer satisfaction but also employee morale and financial implications. Ritz-Carlton focuses on mistakes, rework, breakdown, inefficiencies, and variation known as Mr. Ritz. When Mr. Ritz is identified, employees work to adjust their processes and work as a team to keep quality as a top focus. [Show More]

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