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In relation to structural conflict, employees may think a conflict is interpersonal but discover through a conflict resolution process that __________. • both parties happened to make bad decisi... ons • one or both parties' behavior is constrained by organizational rules • one or both parties just don't like the other • one party just didn't understand why the other was upset 2 Long-term conflicts involving strong hostility between parties may require which of the following in an international mediation process? • Treating the interests of parties as having different importance • Eliminating the ground rules-setting stage of the process • Recognizing negative attribution as a cultural worldview/value and a factor in identity • Conducting mediation in a single session 3 Joanne's room was a mess; she always left her things lying around. When her mother finally had enough, she scolded Joanne. Joanne's sister heard the yelling and spent the rest of the afternoon in her room to avoid running into her sister or her mom, as she knew from experience that after a fight they stayed edgy and would yell at her for no good reason. This is an example of which of the following? • Intergroup behavior • The ripple effect • A cultural norm • Systemic thinking 4 Which of the following terms is used to describe the tendency of people to view members of their in-group more positively than non-members? • Group cohesiveness • Perception of similarity • Attribution bias • Social Identity Theory 5 Workplaces can be thought of as cultures because they develop which of the following over time? • All of the answer choices are correct. • Normative beliefs • Normative behaviors • Normative assumptions 6 In which of the following ways can the intensity of family relationships influence conflict resolution processes? • Creating a strong impetus for conflict resolution • All of the answer choices are correct. • Affecting parties’ sense of identity • Creating stronger emotional reactions between parties in the process 7 Which of the following terms is used to describe actions that are totally dependent on a social unit's norms and rules? • Group success • Attribution bias • Interpersonal behavior • Intergroup behavior 8 Which of the following examples demonstrates a conflict that has occurred due to status? • Claire asked her boss, "Should I look for a new job? It seems like the company is about to lay off some people." • Jennifer told Tina, "Ever since Joe was promoted he doesn't hang out with us anymore. He must think he's better than us!" • Henry told Joe, "Watch out for Harold— he can't keep a secret!" • Ken told Thad, "I really hope I get that promotion!" 9 Jill and Paul were in the middle of a divorce, and had agreed to try mediation instead of going through a long custody battle over their 12-year-old daughter, Polly. Their mediator, John, suggested that they plan for Polly to attend part of the mediation so she could voice her opinion on where she wanted to live. Which of the following is the best reason for why John would suggest this? • Since Polly is their only child, Jill and Paul should make sure she gets what she wants. • Hearing Polly's opinion will force either Jill or Paul to back down. • At 12, Polly is old enough to understand the situation but too young to have a legal say in where she lives. • At 12, Polly is an active member of the family and should have equal say in the situation. 10 Which of the following describes how in-group members usually view out-group members? • In-group members are interested in approaching out-group members and inviting them to join the group. • In-group members feel that they are highly similar to out-group members. • In-group members feel that they are different from out-group members in important ways. • In-group members are not interested in out-group members and generally do not think about them. 11 Which of the following describes the final stage of the Family Group Conferencing process? • The officials identify issues in the plan that need to be modified. • The appropriate juvenile justice agency formally approves the plan. • The family and juvenile develop a set of corrective objectives. • The family and officials develop an implementation plan. 12 Which of the following examples is demonstrative of the original definition for "family" in U.S. culture? • Two parents and their children • A single parent and his/her children • All members of a group who share a lifelong bond • Any group residing in the same household 13 When an attorney represents a party in a divorce mediation process, he/she is __________ representing either party in future family-related cases. • committed to • prevented from • required to be • better at 14 Which of the following statements about a system is true? • A system has a structure that defines the relationship between its components. • A system prevents conflict from developing. • A system's behavior and energies remain constant over time. • The behaviors of components in a system occur in isolation. 15 Which of the following is an example of intra-state conflict affecting a nation’s external relations? • A disputed election resulting in a country's citizens demanding a recount • A heavily-guarded border between two nations • Ongoing conflict between different religious groups in a country causing foreign businesses to move out of that country • Establishment of truth and reconciliation commissions in a country 16 Which of the following is NOT an example of sovereignty rights? • Child labor laws • Health care regulations • Drug distribution between countries • Women's rights 17 Conflict between coworkers occurred in a company's marketing department when senior leadership decided to discontinue numerous products, which meant many jobs were then eliminated. This is an example of which of the following? • Attribution bias • Increased efficiency • Interconnectivity • System components 18 Which of the following is a factor promoting group cohesion and long-term group survival? • Perception of dissimilarity • Individual action • External competition • Intra-group conflict 19 Which of the following terms is used to describe a formal nation or government that has official power to conduct diplomacy with other nations? • Diplomat • Non-state actor • State actor • State representative 20 What is the best reason a fast-paced organization may agree to a conflict resolution process? • Employees are threatening to quit. • The process is seen as slow and time-consuming. • The conflict has escalated to the point where it is now considered "worth the time" to participate in the process. • The conflict isn't impacting the workload yet. 21 Which of the following describes a system that has no source of new energy? • Inefficient system • Interconnected system • Open system • Closed system 22 Which of the following may be a challenge for conflict resolution in the workplace? • There may be status differences between the conflicting parties. • There may be union laws that conflict with some resolution processes. • All of the answer choices are correct. • The resolution process may run counter to the existing channels of communication. 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