CMAA NHA Certification Exam Questions – 132 Questions with 100% Correct Answers (COMPLETE SOLUTION)

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An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class... mail, priority, or standard? - ✔✔Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? - ✔✔Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask the provider for alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. - ✔✔Advise the patient to ask the provider for alternatives. Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF; CVA; MI; or MS? - ✔✔CVA (means Cerebrovascular accident AKA stroke) Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell phone payment. - ✔✔Postage owed for equipment delivery When performing closing procedures for the day, which of the following must me secured with a lock and key? Exam rooms; scheduling book; baking deposit slip; Provider's prescription pad - ✔✔provider's prescription pad Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB - ✔✔EEGAn MAA observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. - ✔✔Fraud A patient receives an EOB stating services will not be covered because of Out-of-pocket medical expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount; Coinsurance. - ✔✔Deductible Which of the following is an example of open hours scheduling? Patients arrive at their own convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched for the same time; or multiple patients are scheduled at the beginning of each hour? - ✔✔Patients arrive at their own convenience. Which of the following is the most efficient method for an MAA to collect payment for services? Collect the amount due at the time of the patient's visit; send a monthly statement to the patient; call the patient to establish payment plan; or use an outside collection agency. - ✔✔Collect the amount due at the time of the patient's visit. Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? - ✔✔Lymphadenectomy A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the patient the copay is due at the time of service. - ✔✔Inform the patient the copay is due at the time of service. A 3rd party payer is requesting documentation to support billed services. Which of the following is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress notes; patient registration form? - ✔✔Progress notes. Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. - ✔✔Review appointment schedule. [Show More]

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