Salesforce - ADM 201 Certification Review QUESTIONS AND ANSWERS| GRADED A( 46 PAGES)

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Salesforce - ADM 201 Certification Review QUESTIONS AND ANSWERS| GRADED A( 46 PAGES) Where can tasks NOT be created? Choose one answer: A. Home Tab B. Chatter feed C. Activity History related ... list on a record D. Search window Correct Answer: D Tasks cannot be created in the global search window. A Task has just been created related to a Contact. Where will this Task be visible? Choose three answers: A. In the Activity History related list of the Contact B. In the Open Activities related list of the Contact C. In the My Activities list for the person assigned to the task D. In the Open Activities related list of the Account related to the Contact Correct Answer: B, C, D What would be the best solution for managing email campaigns and tracking responses back in Salesforce? A. Use the standard campaign functionality B. Build custom functionality that tracks the responses C. Use a third party app from the App Exchange D. Use a third party email campaign application and integrate with Salesforce Correct Answer: C What will happen if a record in a Data Loader import file contains a picklist value that does not exist in Salesforce and the picklist is not restricted? A. The import will fail with an error message B. The record will be added and the picklist value will be added to the list of existing values C. The record will be added but the picklist value will not be added to the list of existing values D. The record will be added with the default value for the picklist field Correct Answer: C Your organization has multi-currency enabled. What can cause a record in an import file to fail? Chose three answers: A. A required field is missing B. Record fails standard validation rules C. Record fails custom validation rules D. Currency field is left blank Correct Answer: A, B, C A blank currency field in a multi-currency organization will not be rejected, it will simply use the personal currency of the users A user has asked if it is possible to edit multiple records at one time. What feature could you use to enable this? Choose two answers: A. Enable inline editing B. Give the user the Mass Edit for Lists permission C. Enable quick edit D. Enable hover edit Correct Answer: A, B How could you check how many remaining Salesforce licenses are available? Choose two answers: A. Click Setup | Company Profile | Company Information B. Click Setup | Monitor | System Overview C. Click Setup | Security Controls | Licenses D. Click Setup | Manage Users | Licenses Correct Answer: A, B How many child objects can be included in a custom report type? A. 1 B. 2 C. 3 D. 4 Correct Answer: C The primary object and up to three child objects can be included in a custom report type What is true regarding dashboard components? A. A dashboard component is a visual representation of data in a report. B. When clicking on a report, users are always navigated to the source report C. there are only 4 dashboard component types: Chart, Gauge, Metric and Table D. All of the above Correct Answer: A Which objects are part of the Sales Cloud? A. Leads, Opportunities, Forecasts and Agent Console B. Leads, Campaigns, Opportunities and Forecasts C. Leads, Contacts, Quotes and Entitlements D. Accounts, Contacts, Opportunities and Knowledge Correct Answer: B Your company will be adding a new product which will be delivered once ordered, but billed in quarterly installments for one year. How can this be reflected in Salesforce? A. Create a default revenue schedule for the product B. Create a default quantity schedule for the product C. Create both a default revenue and quantity schedule for the product D. Create a customizable schedule for the product Correct Answer: A What are the capabilities of Web to Lead? Choose two answers: A. Validate the data entered in the web form before it is sent to Salesforce B. Select which standard and custom fields to capture online C. Specify the default lead creator for web generated leads D. Capture up to 1,000 leads per day Correct Answer: B, C Salesforce does not validate the data entered into the web form. The maximum number of leads that can be captured per day is 500. If a user is assigned a profile that has read object access to Accounts, what records will the user be able to see? A. All accounts B. Depends on the sharing model C. Only records owned by the user D. Depends on the user's role Correct Answer: B Object access in a profile determines which objects can be seen but not which records. The sharing model will determine which account records the user will see. Which statement regarding profiles and roles is correct? A. A profile controls what data a user can see in the application B. A role determines what parts of the application the user can access C. The profile hierarchy determines data access in a read only sharing model D. The role hierarchy determines data access in a private sharing model Correct Answer: D Profiles determine what parts of the application a user can see and the permissions on objects. The role hierarchy determines data access. A user has reported that they do not see the Contact Type field on the contact screen. What would you check? A. The contact page layout displayed for the profile assigned to the user B. The contact page layout assigned to the user C. The role assigned to the user D. Field level security assigned to the user Correct Answer: A Field level security can do this, but is assigned to a profile, not directly to a user What are the basic steps when adding custom fields? A. Select field type, enter field details, set field level security, select page layouts B. Select field type, enter field details, set sharing rules, select field level security C. Select field label, select field type, set sharing rules, select page layouts D. Select field label, select field type, select field level security, select record types Correct Answer: A What is a valid reason that you would modify an Account search layout? A. You want to control the account fields that are searched B. You want to control which account fields are displayed in the search results C. You would like to remove the Account name from the page layout D. You would like to control the fields displayed in the recent accounts list Correct Answer: B, D Search Layouts can be used to control the fields displayed as a result of a search, fields displayed in a lookup dialog and recently viewed records list You need to modify the picklist values on a standard field. How can you modify the values? Choose three answers: A. The standard values can be deleted B. Additional values can be added C. The values can be reordered D. Values can be added but existing values cannot be deleted Correct Answer: A, B, C Picklist values on standard fields can be added, deleted, or reordered A user is setup with a profile that allows create, edit and delete access to Leads. The organization-wide setting for Leads has been set to private. What will the users access be to other users Leads? A. The profile setting will override the sharing setting and the user will be able to edit other user's leads B. The profile setting will override the sharing setting and the user will always only have read access to other user's leads C. The user will not be able to read, edit or delete other user's leads D. The profile setting will not override the sharing setting. The user will have access to other user's leads granted via the tole hierarchy Correct Answer: D Profiles do not override sharing settings or the role hierarchy. In a private sharing model, the user will have access to their own records and access to any records for users below them in the role hierarchy A user has contacted you as they do not see the "New" button when they navigate to the Campaigns screen. What can you do to resolve this? A. Check the user's profile has Create permission on the Campaign object B. Check the user's profile has the correct Campaign page layout C. Check the 'Marketing User' checkbox on the user record D. Check the 'Create Campaigns' checkbox on the user record Correct Answer: C The Marketing User checkbox must be checked on the user record for users to be able to create, edit and delete campaigns You have enabled some new functionaltiy for a group of users that share the same profile and you would like to communicate the changes. You are thinking of using the 'Mass Email Users' function. What do you need to consider? A. A view will need to be available for users that are allocated to the profile and an email template will need to be created. B. 'Mass Email Users' cannot email to only certain users that hold a certain profile C. The users will need to be selected manually D. An email template is optional. The message can be entered manually Correct Answer: A The Mass Email Users function uses a wizard-style interface where first the users are selected from a user view, followed by selecting an email template that will be used for the email message A user logged into Salesforce in the morning and updated some records. They didn't come back to it again until the afternoon. They found that they were logged out. You haven't changed the default session settings. You explain to the user that: A. Users are automatically logged out at lunchtime B. Users are automatically logged out after 1 hour of activity C. Users are automatically logged out if they don't use the system for 2 hours D. When a user closes a browser window they are automatically logged out of Salesforce Correct Answer: C The default session timeout is 2 hours but can be changed to a value between 15 minutes and 12 hours A user has contacted you as they are not able to login. You have checked the login history for the user, but do not see an entry for the time they reported. What could be the problem? Choose two answers: A. The user entered an incorrect username B. The user entered an incorrect password C. The user is locked D. The user used an incorrect URL Correct Answer: A, D What happens to existing records if a workflow rule is added after they have been created? A. Existing records are put in the workflow queue and processed if they meed the workflow criteria B. Existing records are only processed if they are updated and subsequently meet the workflow criteria C. Existing records are never processed retroactively D. Depends if the 'Run on Existing Records' option was selected on the Workflow rule Correct Answer: B There is no 'Run on Existing Records' option New Computing uses Salesforce for managing their customer support. There are more than 100 support cases open in their Service Cloud application. The Support Manager wants to ensure that if the support engineer foes not start working on a case after 24 hours, an email should be generated for the support lead and the manager himself. What should the Administrator do to achieve this? A. Create a Workflow rule to generate an email B. Create a Validation rule to generate and email C. Create a Time Based Workflow rule to generate an email D. Write an Apex class to generate an email Correct Answer: C Time Based Workflow will fire alerts on a schedule without any user intervention After an Account Plan is completed it goes to a Sales Manager for approval. A Sales Manager has reviewed the plan but would like to update one of the fields in the plan before approving it. What is true regarding editing records that have been submitted for approval? A. Once a record is submitted it is locked and cannot be edited B. Only an administrator can edit a record that is locked by an approval process C. The Sales Manager would need to reject the record to unlock and edit it D. It is possible for an approver to edit a record locked by an approval process Correct Answer: D When an approval process is set up, there is an option to choose whether only administrators can edit records during an approval process OR only administrators or the currently assigned approver can edit records during the approval process In a business requirement gathering session, one of the business users asks their Salesforce Administrator about when workflow rules can be triggered. Identify the INCORRECT evaluation criteria from the list that the Administrator shared with the business user. Choose two answers: A. When a record is created B. When a record is updated C. When a record is deleted D. When a record is merged Correct Answer: C, D There is no workflow criteria for when a record is merged or deleted What feature can be used to sync tasks and events with Microsoft Outlook? A. Outlook for Salesforce B. Salesforce for Outlook C. ForceSales in Outlook D. Outlook-Salesforce Extender Correct Answer: B Your company would like to collaborate with partners and find a way to be able to discuss various topics in various groups. What solution would you recommend? A. Create Chatter Free licenses for the external users B. Create Chatter Plus licenses for the external users C. Set up a Partner community D. Set up a Partner portal Correct Answer: A What is true regarding the data export service? A. The data export service can be set up to run daily B. The data export service will export data from all records but not attachments C. Data will be exported in .csv format D. You must request Salesforce to enable the data export service Correct Answer: C GW Computing has a global customer base and their Salesforce organization holds over 5,000 Accounts, 15,000 Contacts and more than 20,000 Lead records. There is a persistent complaint from the VP of Sales that the information on Account, Contacts and Leads is not up to date. He requested their Salesforce Administrator to validate and update the data with the latest information. What should the Administrator use to resolve this issue? A. The Administrator should find the latest information of every record and update it B. The Administrator should use Data Loader to validate the information of each record C. The Administrator should validate the information with Data.com, clean and update every Lead, Account and Contact record with that information D. This is a cumbersome task and the Administrator cannot do anything about it Correct Answer: C Data.com clean is an effective way to update the Leads, Accounts and Contact information You have discovered that a number of records were deleted by mistake 2 weeks ago. What can you do in this situation? A. Nothing, after 10 days deleted records are removed from the recycle bin B. The records will be available in the recycle bin, and you will be able to export a list from there C. Use Data Loader to export the deleted records by checking 'Include Deleted Records' in settings D. Use the 'Export All' option in Data Loader and export the records Correct Answer: D Deleted records are available in the recycle bin for 15 days, however you are not able to export the leads from there. The Export All feature in Data Loader will include records in the recycle bin What are some differences between using the Data Import Wizard and Data Loader? Choose three answers: A. Triggering Workflow rules are optional when using the Import Wizard, but not with Data Loader B. Data Import Wizard cannot export records but Data Loader can C. Mappings can be saved with Data Loader but not with the Import Wizard D. The Data Import Wizard can only load standard objects but Data Loader can load custom objects Correct Answer: A, B, C The Data Import Wizard can load both Standard and Custom objects To improve sales team productivity, Crystal Logistics, Inc. wants to enable Salesforce to synchronize with Outlook. During a business requirement gathering session, the Sales Manager asked the Administrator what data from Outlook can be synchronized with Salesforce. Identify the correct options from the list below. Choose two answers: A. Accounts B. Opportunities C. Contacts D. Events Correct Answer: C, D Salesforce for Outlook can sync contacts, events and tasks as well as add emails to related records. Your organization has a financial year that begins in July and ends in June. How can you make sure that reports and forecasts are setup to reflect this? A. Use Standard Fiscal Years and set the fiscal year to start in July B. Use the default fiscal year setting in Salesforce C. Enable custom fiscal years and set the starting mon [Show More]

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