C720 All Unit Quizzes - Operations and Supply Chain Management, Questions and answers, 100% Accurate.

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C720 All Unit Quizzes - Operations and Supply Chain Management, Questions and answers, 100% Accurate. In most cases, companies that sell products and companies that sell services both maintain in... ventories of - ✔✔-Supporting goods True or False? Organizations with flexible operations respond quickly and inexpensively to the changing needs of customers. - ✔✔-True In the 1950s, Coca-Cola replaced glass bottles with lighter, less costly aluminum cans without changing the taste of the soda. This operations change best illustrates how technology altered Coca-Cola's - ✔✔- Product design True or False? Although consumers and organizations benefit from the improved efficiency and lower product costs that result from team-oriented operations, teamwork typically results in fewer job opportunities and lower wages for an organization's employees. - ✔✔-False Operations managers at Putnam Computers directly facilitate the achievement of organizational goals by - ✔✔-Allocating financial resources Which term refers to the arrangement of formal relationships between a firm's functional areas? - ✔✔- Organizational Structure True or False? Due to the pressure to compete globally, an increasing number of firms are changing their organizational structures. Instead of being organized by business processes, more firms are being organized by business functions. - ✔✔-False The difference between the lowest cost producer of a good and the next-lowest cost producer of the same good is known as a(n) - ✔✔-Relative advantage Operations managers rarely become involved with worker safety or environmental pollution complaints because such ethical issues are only handled by organization's legal department. - ✔✔-False refers to the organizational issue of balancing financial profitability with environmental responsibility. - ✔✔-Sustainability Which of the following is an activity of both service producers and goods producers? - ✔✔-Focusing on product improvement Through effective operations management, a company improves customer value by - ✔✔-Enhancing product quality By applying current technology to operations management, a firm is most likely able to - ✔✔-Make better products with fewer resources If a company's teamwork-oriented operations are managed effectively, what is the likely result? - ✔✔- Increased product sales Operations managers primarily help a firm implement a strategy by - ✔✔-Allocating resources The primary reason that many firms are shifting to leaner organizational structures is to - ✔✔-Improve decision making What is a characteristic of an organizational structure based on business processes? - ✔✔-Focusing on customer needs For the last 20 years, U.S automakers have struggled to compete with their Japanese competitors. The highly effective distribution systems, management practices, and global strategies of Toyota and Honda have allowed these Japanese automakers to develop a _______ in the auto industry. - ✔✔-Relative advantage Which ethical issue would impact an operations manager the most? - ✔✔-Faulty worker safety gear E-Z Delivery Service, a local delivery company, is replacing its fleet of large delivery vans with minivans that are less expensive and use less fuel. Based on the triple bottom line, this decision by E-Z Delivery Service addresses - ✔✔-Environmental viability and profitability Which statement about services providers and goods producers is true? - ✔✔-Some service providers operate like manufacturers because they sell a finished good. Which statement best explains the value of operations management? - ✔✔-Improved organizational efficiency enables organizations to invest in product improvements and innovations. Operations managers at Lawton Automotive are considering the idea of using robotic arms instead of line workers to install tires on cars during the manufacturing process. What would be the likely result of implementing this process technology? - ✔✔-Increasing production speed Which statement best explains how teamwork-oriented operations affect a firm's ability to compete? - ✔✔-When labor and management work together, a firm's productivity, quality, and sales improve Which statement about the relationship between strategy and operations is most likely true? - ✔✔-An operations strategy should develop from an organization's overall strategy How do firms primarily benefit from having more cross-functional teams? - ✔✔-Decision making improves because team members share knowledge and understand the needs of the firm. Executives at Coffman Computers are considering the idea of changing the firm's organizational structure, which is based on functional areas. What would be the primary benefit of Coffman Computers implementing a structure based on business processes - ✔✔-Making quicker, better decisions Country X produces toys for the global market better than Country Z. However, Country Z produces appliances better than Country X. Given this information, which statement is most likely true? - ✔✔- Country Z should import toys and export appliances because it has a relative advantage in appliance production. Which statement about product safety is most likely true? - ✔✔-Managerial judgment is often necessary when determining appropriate product safety labels. Malcolm, an operations manager at Carson Industries, has been assigned the task of implementing the firm's environmental stewardship strategy. Which of the following would be the best way for Malcolm to accomplish this goal? - ✔✔-Reducing energy consumption at Carson manufacturing facilities Which term refers to a capability valued by customers that enables a firm to improve its profitability? - ✔✔-Competitive Advantage True or false? Any organization that adheres to the universal set of customer requirements will develop a competitive advantage and succeed in its industry. - ✔✔-False In order to develop a competitive advantage, satisfy customers, and achieve organizational success, a firm should focus on - ✔✔-Business processes True or false? When developing systems to produce goods and services, firms must assemble the necessary internal resources, such as employees and equipment. At this stage, organizations should avoid using external resources to ensure the protection of product ideas. - ✔✔-False ________ refers to obtaining a customer's order, placing the order in the firm's information system, delivering the product, and satisfying the customer with the product. - ✔✔-Order fulfillment In a SWOT analysis, ______ refer to internal characteristics of a company that could create a disadvantage for the company. - ✔✔-Weakness Which of the following is calculated by determining the ratio of outputs achieved divided by the inputs consumed to achieve those outputs? - ✔✔-Productivity True or false? As manufacturing processes became more automated in the early 1900s, more job opportunities became available in the service sector, which improved the overall standard of living in the U.S. - ✔✔-True True or false? As indicated with flat-screen televisions, when a firm makes improvements to product quality, product costs increase significantly. - ✔✔-False Which of the following best describes a competitive advantage? - ✔✔-A capability valued by customers that gives a firm an edge over its rivals. Patrick wants a unique pair of basketball shoes, so he goes to the Nike website to design an original pair. Patrick can choose the colors for the exterior material, interior lining, shoelaces, and the Nike swoosh, and he can also have his name embroidered on the shoes. The price of Patrick's special shoes is only slightly more than a basic pair, and the shoes will be delivered to Patrick in a few weeks. What tool is Nike using to gain a competitive advantage? - ✔✔-Mass Customization What is most important in the strategic planning process? - ✔✔-Creating action plans for accomplishing organizational goals When a firm is developing a system to manufacture a product, ________ is/are essential for making the system work. - ✔✔-Human resources Eric purchases a Dell laptop through the Dell website. The laptop is delivered to Eric's home five days later. After using the laptop for a few days, Eric decides he is satisfied with the purchase. Given the information provided, Dell has been successful at ________. - ✔✔-Order fulfillment In terms of a SWOT analysis, which of the following best describes a strength? - ✔✔-A characteristic that makes a product unique in comparison to the competition Which of the following best defines productivity? - ✔✔-The ratio of outputs achieved divided by the inputs consumed to achieve those outputs Which of the following declined in the U.S. because of improvements in farming methods and machinery in the mid- to late-1800s? - ✔✔-Price of food Nikon is seeking a competitive advantage and mass market appeal for its latest compact digital camera. Which combination of quality and cost would be best for Nikon? - ✔✔-High quality, low cost When a firm is trying to develop a competitive advantage, which of the following must occur first? - ✔✔- Understanding customers and the environment The primary reason for the success of Office Solutions, an office supply company, is the firm's ability to deliver office supplies to clients within 24 hours of orders being placed. Which statement best explains the competitive advantage of Office Solutions? - ✔✔-Customers value Office Solutions' quick response to their needs What is the likely result of aligning a firm's operational plans with its strategy development plans? - ✔✔- Developing organizational synergy Paxton Industries has completed the product development process for a new digital camera. Managers at the firm are now developing systems to produce the camera. Which of the following is important for Paxton managers to consider during the system development process? - ✔✔-Systems development tasks should be interdisciplinary to achieve the best results. A firm's order fulfillment process is successful when a ________. - ✔✔-Customer is satisfied with the product Managers at Babson Industries are conducting a SWOT analysis. Which of the following questions will most likely uncover potential threats? - ✔✔-Is technology altering how consumers use Babson products? Which statement about productivity is most likely true? - ✔✔-Productivity measurements are more precise than efficiency measurements. Which statement best explains how productivity affects a nation's standard of living? - ✔✔-Productivity involves less labor and resource usage, which reduces product unit costs. Which statement about product cost and quality is most likely true? - ✔✔-Improvements in product and process technology help firms achieve the best balance of high quality and low cost products Product characteristics and attributes are the basis for measuring quality if a company has an ________oriented definition of quality. - ✔✔-Internally True or False. Understanding how customers use products and services helps companies to develop new technologies that improve and achieve external quality. - ✔✔-True True or False. An auto mechanic who correctly repairs a customer's transmission illustrates the service quality dimension of reliability. - ✔✔-True After comparing different sedans, Tanya purchases a Toyota Camry instead of a Honda Accord because she prefers the appearance of the Camry. Tanya makes her decision based on the ___________ dimension of quality. - ✔✔-Aesthetics ________ are incurred when a company evaluates customer satisfaction. - ✔✔-Appraisal costs True or False. According to Dr. W. Edwards Deming, in a manufacturing environment, quality improves when management establishes very specific work quotas. - ✔✔-False According to Joseph Juran, _________ are primarily responsible for ensuring that a company manufactures quality products. - ✔✔-Managers True or False. According to Philip Crosby, most firms underestimate their failure costs and would benefit from evaluating all costs of quality. - ✔✔-True True or False. According to Genichi Taguchi, high levels of quality are achieved when a company closely inspects products after they are manufactured and before they are sold to customers. - ✔✔-False True or false. If quality is defined from an external perspective, then a company focuses on identifying and meeting customers' needs. - ✔✔-True A company with an internal orientation towards quality primarily focuses on ________. - ✔✔-Product characteristics If a firm measures quality from an external orientation, which of the following is most relevant? - ✔✔- Customer needs Which statement best explains why companies should probe customers about their product needs? - ✔✔-Many customers have unspoken product expectati [Show More]

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