BCOM 3950 /BCOM 3950 FINAL EXAM STUDY GUIDE. GEORGIA STATE UNIVERSITY. A+ GRADED.

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BCOM 3950 /BCOM 3950 FINAL EXAM STUDY GUIDE. GEORGIA STATE UNIVERSITY. A+ GRADED. Chapter 1 Which action demonstrates that Joaquin acts with transparency? - He shares all relevant information with ... stakeholders. A sense of caring is demonstrated by an employer who - prioritizes the development of his or her employees’ skills. The rules of conduct or moral principles that guide individual or group behavior are known as – Ethics The dominant business ethic in corporate communications is _____, which is “a principle that allows those affected by administrative decisions, business transactions, or charitable work to know not only the basic facts and figures but also the mechanisms and processes. It is the duty of civil servants, managers, and trustees to act visibly, predictably and understandably.” – transparency Corporate values are - the stated and lived values of a company. _____ refers to the knowledge and skills needed to accomplish business tasks, approach business problems, and get a job done. – competence In high-trust relationships – people are more willing to cooperate with each other Which of the following is true of contemporary organizational culture? - Most organizations are moving toward flatter communication structures. The FAIR (Facts, Access, Impacts, Respect) test is intended to evaluate - the credibility of your business communication. Which of the following is true of competence? - A person’s reputation for competence is influenced by his or her communication skills. A business leader can cultivate a sense of community by - having a communication style that is we-oriented, not me-oriented. When personal values and corporate values are aligned, employees have more – integrity One of the traits associated with competence is “a focus on action.” This specifically implies - seizing business opportunities when they present themselves. In the business world, caring can be demonstrated by - considering the needs of customers and employees. Which of the following is true of credibility? - It is an important basis for effective communication. Chapter 2 On the day after her boyfriend broke up with her, Candace found out at work that someone else received the promotion she was hoping to get. Instead of asking her manager what she could do to improve her chances in the future, she raged about how unfair life is. What did Candace experience? – emotional hijacking What is sight-reading? - intelligent observation of nonverbal communication What term is used for events that cause strong, often negative, emotional responses? – triggers Frank is having difficulty hearing the point his coworker is making because of loud hammering outside the window. What type of noise is Frank experiencing? – physical Which of the following is a sign of a person paying attention? - a nod to indicate acknowledgement Which of the following employees is most likely to be an extrovert? - Len meets everyone in the department by his third day on the job. Which of the following employees is most likely to have a blue motivational value system? - Darwin focuses on encouraging the growth of coworkers. Why does emotional hijacking occur? - People are hard-wired to feel emotions about a situation before they reason it out. is a show of respect for the dignity and importance of others. – civility Matt and LaRita grew up in communities that view authority in very different ways, so they have difficulty understanding each other at times. The problem is being caused primarily because of - a filter of lifetime experiences. Which of the following is characteristic of learner mind-sets? - viewing differences of opinion as normal People who speak out constructively about differences of opinion are most likely to have - high relationship management skills. Asking oneself how certain [Show More]

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